Urban Air Trampoline Park

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325 Commerce St
Southlake, TX 76092

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(817) 203-8686
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DON'T Chance it. Go ELSEWHERE! The Owner/Manager has ideas of what kind of persons may patronize his business. If you're not in to spend in the higher tier of party packages, he'l...

DON'T Chance it. Go ELSEWHERE! The 5/26/2012

DON'T Chance it. Go ELSEWHERE! The Owner/Manager has ideas of what kind of persons may patronize his business. If you're not in to spend in the higher tier of party packages, he'll be less than interested in your time. Poor party planning services over the phone and worse in person. The place is staffed with kids that answer with "huh?" and " yup". No mystery there the owner/manager runs the place as such. DON'T Chance it. Go ELSEWHERE! If you wind up going, you may regret it. more

HORRIBLE PARTY! Like the other 5/17/2012

HORRIBLE PARTY! Like the other reviewers, I really wanted to love this place; the concept is cool, but the manager is just awful. Picture yourself, busy mom, girl scout troop leader, preparing healthy snacks and cakes for your end of year celebration. You arrive and greet guests, laying out your beautiful party spread and look up to find the angry manager stomping into your party space, yelling "Ma'am, there are NO OUTSIDE FOOD AND BEVERAGES ALLOWED. You need to take those trays and coolers outside." Now, I had spoken to their party planner, and even to the manager himself on the phone MULTIPLE times in the course of planning the event, and at no time did anyone tell me they had such a ridiculous policy. I offered to pay extra so that we could consume the food we brought, and he would not allow it. Needless to say, after being humiliated in front of my students and their parents, I packed up our beautiful fruit and vegetable trays, stowed our organic allergen-free snacks, and ponied up the cash for their processed pre-packaged crap, candy bars, and sugary food-coloring filled drinks so the kids (who had not eaten since lunch six hours prior) would not keel over while they were jumping. I will never be back. The cool trampoline park is just not worth having to set eyes on that jerk ever again. more
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Additional information
  • Hours: Mon - Thurs: 10am to 8pm Friday - Sat: 10am to 11pm Sunday: 10am to 9pm
  • Payments: American Express, Discover, Visa
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