Uptown Comm gets zero stars but that's not allowed by Citysearch.
I live downtown near police blockades that have been there since days after 9/11. An Uptown Comm tech was sent by Time Warner to repair the cable service in my apt. Since the technician couldn't use the most direct route to get into the building, he refused to even hear any other way of getting in that went around the blockades.
Apparently, any other technical service provider can adjust and find a way into the buildings in the area, except for Uptown Communications. Another day lost waiting for Time Warner or, in this case, Uptown Comm.
Also, speaking the dispatch service supervisor, Dora, is useless. If Time Warner wants to stop bleeding customer base, it would do well to dump Uptown Comm.
Cons: the people who work for them