I use this particular UPS store when I a need a convenient place to make copies. They have very nice machines that are easy to use. They have a full compliment of shipping supplies for sale and of course can help you get packages shipped. My problems have come in with customer service. They have very sweetly offered my two year old candy (which we try to avoid) without asking me first. Once he had the sucker, they fussed when he then touched counters or cabinets with sticky hands. All in all, they are definitely trying, but their service leaves something to be desired.