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Universal Ford - 32 Reviews - 10751 West Broad Street, Glen Allen, VA - Ford Dealers Reviews - Phone (804) 273-9700
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Universal Ford

10751 West Broad Street
Glen Allen, VA 23060
(804) 273-9700
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Universal Ford - Glen Allen, VA


( 22 )
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Great service=) !!! Keith did a wonderful job helping me out of a bad situation.


Buyers beware, if you buy a car from Universal Ford, make sure its clean/detailed BEFORE you purchase. We bought a used car and they promised to have it cleaned the next day, nee...

good task 2/13/2013

Great service=) !!! Keith did a wonderful job helping me out of a bad situation. more

good job 2/6/2013

Will ,Marvin and Chris and the money lady are all friendly & helpful. more

good work 1/25/2013

Attendants were very professional yet personable. Keith Harrison was a joy and kept me company. more

good 1/21/2013

Prompt, courteous service. Made our delay back to Oklahoma as pleasant as possible. Glad we found Universal Ford, thanks for the coffee:) more

good job 1/15/2013

Your Mr. Hopkins was cheerful and helpful at all times. more

good job 12/28/2012

Very informative, Will consider our next purchase form here. Thanks! more

good job 12/25/2012

Greg was very patient and treated us well, we appreciate his help. more

good 12/20/2012

Keith Harrison was courteous & did a good job of explaining the process. He was helpful in getting the deal I wanted & even switched cars at my request without issue. I would highly recommend him as a sales rep- more

good job 12/12/2012

I feel comfortable with dealing with the service dept. here at Universal Ford- Very courteous. We have been loyal customers to Ford through 1950's + down the line- more

good job 12/6/2012

Great service!! JonCarlos was a great sales person. Definitely will recommend. more

good job 12/6/2012

The sales team was honest and knowledgeable without being pushy. more

good job 12/4/2012

Just a quick note to say how much I appreciate Kathy's help. She's friendly and knowledgeable about your products. We bought a living room set a year ago from her and it was a positive experience - then last night we added an ottoman to that set and were able to have Kathy again. Reminded me about how much she helped and didn't pressure us last time. Not too many people are willing to take the time to compliment, only to complain, so I wanted to say she's a great sales rep! Thanks Kathy! more

good job 11/29/2012

My visit to Universal Ford was extremely pleasant and enjoyable. The salesman were outstanding as well as the owner himself. My aunt and I were treated with the utmost respect. We were treated royally. I have been a customer at Universal Ford for years. I purchased 3 cars with this dealership. Service has always been given with a smile- very conscientious workers. more

good job 11/26/2012

Very polite & flexible with us. Thank you! more

good job 11/20/2012

Very nice of Manny to teach my son how to drive a stick. Very nice car thanks! more

good job 11/15/2012

Awesome sales experience. Will is the best, he always takes good care of me. Provided great customer service! more

good job 11/9/2012

Prompt, courteous service. Made out delay back to Oklahoma as pleasant as possible. Glad we found Universal Ford- Thanks for the coffee! more

good job 11/5/2012

From the time I made the first phone call to the times the reception said hello- it has been a most enjoyable- rewarding, very friendly engagement. Meeting Keith, talking to Geneva- the gm, and other members @ Universal Ford. I saw that your customer service/ customer satisfaction has well earned 5 stars. Thank you all for caring about the service that you provide. It is my belied that it has made Universal Ford what it is :) more

good work 10/23/2012

Ben is the first real no pressure salesman that I have met. Very efficient more
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Owner Message

  • Universal Ford is an automobile dealership that maintains an inventory of new and pre-owned cars, sport utility vehicles and trucks. It offers various vehicle models from Ford, such as the Taurus, Fusion, Mustang, Ranger and Escape. The dealership also maintains an inventory of pre-owned cars from several makes, including Mazda, Chevrolet, Honda, Hyundai, Jeep, Lincoln, Pontiac and Toyota. Universal Ford operates finance, service and parts departments. In addition, it provides financial assistance through certified lending institutions. The dealership offers online appointment scheduling services. Universal Ford also provides a range of parts and accessories for vehicles. It operates in Glen Allen in Virginia.

Additional information

  • Hours:

    M-F 8am-5pm
  • Payments:

    Master Card, Visa, Discover, American Express