Universal Appliance and Kitchen Center

Just got off the phone with Universal. I blanked on their number, and came on here to get it, only to see all these negative reviews. I can only say that my experience has been exactly the opposite. I haven't bought appliances at Universal, except for a microwave oven, with no problem. However, I have used their repair department for over 15 years. I have never seen such great repairmen. Joseph and all the rest of the guys are amazing. They can fix anything. I know, because I can break anything! And yet, if it will cost more to repair it than it is worth, they are willing to tell you. If you opt to still repair it, they do it. They have repaired my front load washer and dryer, refrigerator, and dishwasher, over the years. And I have always found their repair charges to be very reasonable. You only pay for the "trip" charge, if you opt not to have the repair. I think it is important that people remember that repair people can't afford to travel to your place and diagnose the problem for free. We wouldn't expect people in any other field to do that. My husband said he only wishes that other people were half as good as the Universal repair men are, having seen how great they are over the years. Just our honest experience with them. Be well. more

I recently ordered an Asko fully integrated dishwasher and air conditioner from UAKC after I finally got tired of repairing my old crappy ones. I was very pleased with how quickly they were delivered (2 weeks, just like the y promised) and how friendly the salesperson I spoke to was. I can't remember his name, but he was very patient with all of my questions and explained all of the benefits and differences between my possible choices. I look forward to ordering from UAKC again in the future. more

I got great service here from friendly salespeople. I needed a new air conditioner and wasn't sure which kind to get, but the salesperson I talked to helped me figure it out and I found a great unit for a price well within my range. more

Just re-did the bathroom, I got all of my bathroom fixtures off their website at fantastic prices. When I get the nerve to finally tackle my 70's inspired kitchen I will definitely heading to their showroom more

I came in last week for a consultation on remodeling my entire kitchen and got great help from the salesman. Within a few hours he helped me find exactly what would work for my space. Found the style I was looking for and best of all they had some awesome kitchen collections put together already. Just waiting for my dream kitchen to be delivered! more

I came in with my husband to buy a new barbecue and washer-dryer set. We found a barbecue grill that fit my husband's standards which is REALLY hard to do. Our washer recently pooped out on us so we decided it’s time for an upgrade ourselves. Salesman helped us find the right washer-dryer combo that would help us save money on our monthly bill. So excited when they were delivered within a week and definitely happy with our purchases. more

My oven decided to stop working on me a few weeks ago... right before holiday season. Went to 3 other stores which all said it would take weeks to deliver and install my new oven. Came to UAKC, found an even better oven that matched my current kitchen, ordered it, AND received it and had it put in within a few days. Thank god I got it before thanksgiving or I probably would've had the biggest melt down. Totally worth the drive out to studio city. Would've made it out there way before I went to all those other places if I knew about it! more

I was in dire need of a new sink. Mine cracked straight down the middle last week and it was just a complete mess. A friend told me about UAKC and his great experience buying his grill there so I went in immediately. After half an hour the sales guy had I narrowed down to 2 sinks. He told me the specs of both and helped me choose the best one that was also cost efficient. Got my sink 2 days after I ordered it in store. Now my bathroom looks way better almost like a mini face lift! more

I recently bought a new dishwasher a few months ago. It decided to spew out water and soap randomly a few days ago. Called the original store to fix it and they said it wasn't their problem even though the warranty said they'd fix it. I was referred to UAKC and I called them asap. They sent someone the next morning to fix my dishwasher. They were extremely helpful and fixed it same day. The additional part needed to fix it was even cheaper than if I were to buy it from the place i originally bought the dishwasher. I most definitely recommend coming to UAKC not just to buy your appliances but for repair service as well! more

I went to 3 other stores and couldn’t find a place that would deliver my fridge within 4 days! So annoying. Finally drove all the way to Studio City to check it out. THANK GOD! I am so thankful they sent it in 3 days. Totally worth the drive. Great service. Fast delivery. Quick decision because of the helpful sales rep. Sorry to all those that gave bad reviews but I happened to have an easy and quick experience. I, personally, recommend Universal Appliance and Kitchen Center. more

Came in a few weeks ago for a new fridge. Mine gave out on me after years of use so my husband and I decided to get a brand new stainless steel fridge. We went to a few different stores before we came here. The other stores didn't have any of the ones we wanted in stock and said they weren't going to have them available for weeks. We came to UAKC and they had the one we wanted in stock and shipped it to us in less than a week. Fast and to the point service. Definitely should have come here in the first place. more

I purchased all of my kitchen appliances over a year ago from Universal. The price was very good and I liked their showroom and selection. My order was delivered as promised and installers did very good job. So, I can only complement Universal's sales staff and delivery crew. About a week ago I needed service for my refrigerator, so I called Universal. Technician arrived same day and did an incredible and very professional job. I'm very pleased and definitely recommend Universal. Good job. more

My husband and I just bought our first home!! One of our major purchases was our washer and dryer. We went to Sears, Home Depot, and Lowes. We started to give up for a bit but we were having lunch at the Daily Grill in the same complex and came in to Universal Appliance store for one last go. The show room looked great and we were very inspired. As soon as we walked in we were greeted by a very helpful salesperson and it took just a few peeks around the store to find the washer and dryer were were looking for. We have limited space in our laundry room and they had a stackable in stock that was perfect!! My clothes love it!!! hahaha! We will most likely be returning when we redo our bathroom next month. I have my eye on a bathtub and a beautiful faucet fixture. more

The store selection is huge and we were able to get all we needed under one roof. The delivery arrived on time and our installation guy was Michael who was very courteous and got the job done quickly and neatly. We were also surprised that he was able to answer all of our questions and show us the basic operations instead of pointing to an instructions manual. My husband and I would recommend UPAKC as our experience was a pleasant one. more

I liked Universal store. Sales person was very professional, he new the product line and my order was processed quickly. Universal's price was one of the cheapest that I could find. They delivered my appliances yesterday on time and the installation crew was great. I am very happy and satisfied with Universal. I am giving them 5 stars. more

After I moved to LA, I looked for appliances for my new house. I found Universal on the Internet. These guys are amazing. I found everything I was looking for in their showroom. The prices were great and sales people were very helpful. And most importantly my appliances were delivered on time and installed the same day. Thanks, it was a pleasant experience. more

I recently purchased a Broan Alure III range hood in stainless steel finish from Universal Appliance and Kitchen Center. I was very pleased with their overall service. After I ordered the product online, the store sent me a confirmation e-mail with the price charged to my credit card. When the item shipped I received another e-mail confirming the shipping and providing a tracking number. My range hood arrived on time, in good condition and I'm extremely pleased with its looks and quiet efficient operation. I highly recommend Universal Appliance and Kitchen Center. more

I would like to complement great service provided by Universal Appliance and Kitchen Center. My refrigerator was broken for almost a week. I had two different companies come out and check it out. One company couldn't find the problem; the other one gave me an outrages estimate. After talking to my associate he suggested to call Universal. So I did, got service the very same day. When technician came he diagnosed the problem almost instantly and repaired my refrigerator within an hour, and for the fraction of the price that other service company was going to charge me. I am very satisfied with the service and definitely will use Universal for any future repairs. more

I've used Universal Appliance and Kitchen Center for over 5 years for all my appliance repair needs and never had issues. Recently they've repaired my washer machine that stopped draining. They always come out the same day and do quality repair. Their technicians are very professional and know exactly what they are doing. Thanks a lot for excellent service. Don't hesitate; some of these reviews on here are crazy. more

I had a broken washing machine, and called this place blind. I am happy to report that the technician, Joseph, was honest and fair. He was on time, the company called me to let me know when he was on his way. He tried to fix the washer without ordering new parts first. We ended up having to order new parts, the price was fair, and the washer was fixed. No drama. Lovely service. I would for sure use them again. more