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Universal Carpet Cleaning - 21 Reviews - 3830 Villa Glen Dr, Houston, TX - Construction & Repair Reviews - Phone (281) 893-8556

Universal Carpet Cleaning

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3830 Villa Glen Dr
Houston, TX 77088
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(281) 893-8556
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Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX
Universal Carpet Cleaning - Houston, TX

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Reviews

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Best

Jimmy made me look like a hero to my wife for booking him. PERFECT job and a great pro attitude too...

Worst

This service call was the worst experience ...... I bought the groupon and needed extra things done including cleaning a large rug. Jimmy lacked any customer service skills or qua...

Editorial review from Citysearch 6/3/2013

DO NOT USE THIS COMPANY!!!! I advised Jimmy that I was in a different city and wanted to get the carpet cleaned before I move in. I had my mother meet him at the house. My appointment was from 1-3, he arrived early around 11am. She wasn't expecting to be their that early. He got aggrivated because he had to wait on her as if it was an inconvenience for him. He then went in to check the house and wanted to charge me $80 more. My mom said no problem she would pay the difference. He then had an attitude and said that he wouldn't clean the home because I didn't tell him the condition of the home. Again, I am 300 miles away and can't see the carpet. \r \r Basically he was rude, unprofessional and cocky. He didn't do the work on my home, and I don't recommend him for future services. He currently has a Living Social Deal going. Don't use it, he will upcharge on the price!!!!!! Get a real professional. more

Universal is GREAT! 3/19/2012

Jimmy made me look like a hero to my wife for booking him. PERFECT job and a great pro attitude too... more

Will definitely hire in the future! 3/15/2012

I had a couch and loveseat that have seen better days but thought cleaning may breathe a little more life into them. Based on the reviews, I called Jimmy at Universal. He quoted me a price that had no hidden fees in it, and made the appointment. more

Do not use this company !!!!! 3/7/2012

This service call was the worst experience ...... I bought the groupon and needed extra things done including cleaning a large rug. Jimmy lacked any customer service skills or qualities of selling me on his capabilities. He was very hot headed and made me feel like I was wasting HIS time. He was shady on pricing and end the did not finish the job he quoted. Very disappointing and makes me re think hiring anyone to come into my house. If you bought the groupon ... Good luck and don't get anything extra!!! more

TERRIBLE customer service. 2/27/2012

Last week, I made an appointment with Universal Carpet Cleaning for Saturday, February 25th. I attempted to make the appointment online through their website but never received a call back, so I called the number and spoke with someone (James, apparently the company owner) and explained that I'd found them online and wanted to make an appointment. He asked some rudimentary questions but seemed like I'd interrupted something, and I ended up volunteering most of the information normally required to make a carpet cleaning appointment. Red flag #1. Red flag #2 happened when no one arrived at 10 am on Saturday, and I had to look up the number to call and confirm that the appointment had been made and that someone was on their way. James (Jimmy) answered and said he was on my street and had called and left a message for me at some other number, but had no idea what that number was. I explained that I hadn?t received a call. I guided him to my house and he came in, started looking around, and promptly announced that ?he charges extra for dirty carpet.? Now, before I address that, let me explain that my carpet is an oatmeal colored Berber, and is probably about 10 years old, but it?s not filthy by any means. I don?t have any Koolaid spilling toddlers in my house, and no dogs. My carpet was steam cleaned by Sears within the past year (and they were pleasant and did a pretty damn good job, I might add. When I stated to Jimmy that I was expecting to pay the $129.00 he had advertised on his site for my very small house, which included 2 small bedrooms, a short hallway, living room/dining room combo, and tiny office, and that I wasn?t expecting the carpet to look brand new by any means, just clean, he said the following: ? I explained on the phone that I charge extra for stains.? I said, ?Yes, but I don?t have any stains. Look around.? Jimmy?s reply: ?I charge extra for dirty carpet.? At this point, I was pretty annoyed with his general rudeness and crappy attitude, so I answered with ?Well, how often do people call you to do CLEAN carpet?? That?s when he said that he?d pass on my cleaning and left. more

Highly Recommend Universal Carpet Cleaning 2/1/2012

I called Universal Carpet Cleaning to come clean our carpets and treat them for pet odors. I spoke to Jimmy who was extremely polite and professional and he showed up promptly as agreed. Upon arrival to our house, Jimmy went straight to work diligently and professionally. The service and results were fantastic. Jimmy was so courteous and took the time to discuss his cleaning process with me in a very caring and genuine fashion. He let me know that if there was any problem to contact him immediately and he would come back for any reason. Overall, I give Universal Carpet Cleaning an A+++ I recommend Jimmy and his cleaning services to all. Thanks, Jimmy. -Satisfied Customer more

Excellent service!!!! 11/9/2011

I had previously made an appointment with another carpet cleaning service that was over 2 hours late before finally returning my call 3 calls, only to let me know that it would be another 2 hours before they could get to me. I was pretty upset, and was in no hurry to deal with this again if I made another appointment. more

Forget replacing the carpets... 9/20/2011

Jimmy Rivers definitely knows what he's doing. He's a little rough around the edges, but he is a real pro when it comes to getting tough stains and smells out of carpets that are 28+ years old. I know, I know. I should have replaced the carpets, but after seeing what he did, I didn't need to. more

What a Unbelievable improvement! 6/11/2011

WOW! I thought there was no hope for our old carpeting - stains from raising 3 boys, cats and dogs! I am so very glad that I switched from the ""dry"" style cleaning. We were getting our carpet cleaned by a franchised company, and for a lesser fee they'd come back anytime we wanted within a year, but after Universal Steam cleaned our carpeting - - I can confidently tell everyone - UNIVERSAL'S SERVICE AND QUALITY OF THE WORK CANNOT BE TOPPED! We will always call Universal from now on! The owner is a honest, experienced and proud person - Quality of his work and Customer Satisfaction are priority that make his company special! THANK YOU!!!! more

Great Job and Honest Prices 6/8/2011

Our carpets had not been cleaned since they were installed after TS Allison, 10 years ago. Universal did a FANTASTIC job steam cleaning our berber carpets. Would highly recommend Universal Carpet Cleaning to anyone. Honest prices, professional workmanship, No hidden costs. We will definitely use Universal again. more

Excellent, reasonable carpet cleaning service 12/29/2010

I was selling my home and as part of my contract, I had to clean the carpets in my home using a professional service and provide a receipt. I was quite annoyed at this, since my carpets were in mint condition because I had no kids, no spills, didn't use shoes in the house AND I owned my own Bissell carpet cleaner and used it frequently. Not wanting to spend a lot of money on a house I was selling, I found Universal Carpet Cleaning on citysearch which had good reviews and I responded to the special of $139.99 for 6 rooms, which I felt could cover most of the carpets in my house. Jimmy couldn't accomodate me that upcoming Saturday, but scheduled me in for the following weekend. more

Amazing Service! 8/27/2010

A great experience with a new company that I selected off the internet--no referral. That's always scary but I was under the gun with surprise house guests arriving and a doggy-smelling carpet. I left a frantic message at night and when I called at noon the next day from work to see if he'd received it, he'd already been to the house, cleaned the carpet, and taken care of everything since my BF was still at home. That's service above and beyond the call of duty!! My BF says he was very professional, thorough, and courteous (and loved the music he was writing, too!). more

Great service! 2/19/2010

I called Universal Carpet Care through a referral from my realtor. Jimmy quoted me a very fair price and came to our house on short notice. He worked extremely hard to get our carpet clean, and I have to say that it looks almost brand new! He certainly exceeded my expectations. Jimmy was courteous, prompt, and very professional. He takes a lot of pride in his work, and I'd recommend him to anyone. Give him a call...you'll be glad you did! Pros: Excellent work, priced right. Cons: None. more

great Service 2/8/2010

I hired this cleaner out of a misunderstanding, but was glad i did. All my stains came out of the carpet and the very honest, professional service was an added bonus. I can recommend this carpet cleaner without any hesitation. Pros: Professional celaning service, honest, personal, in time more

This is the company you are looking for! 10/3/2009

We chose UCC b/c of a review we read on Citysearch. When we called, we talked to a straight forward carpet cleaner and not a salesperson (loved that). We have white berber carpet which is hard to get clean and you wouldn't believe all the stains they got up! I've seen carpet cleaners spray carpet and rub it in with a machine...not these guys. They steam clean and then suck the filth back to their truck with a hose hooked to their truck motor...we were so impressed! We leased our house out a month later and the agreement said we had to have the carpet cleaned again :( We called them back and they gave us a HUGE discount. I've never written a review before, but I had to find a way to support this company! Pros: great job, honest, great price, straight forward sales Cons: can't think of any more

Awesome! 7/28/2009

I had previously paid a company $700.00 to clean and protect my carpets. When it was time to clean again, I called the same company and asked for a better price, and they could not offer the same service at a lower price. I found Universal Carpet Cleaning on the internet and took a chance on Jimmy. He was professional, and got the job done for his advertised price! I was ecstatic at the money I saved, and for the clean carpets! He shared his knowledge and experience in cleaning-reminding me that soap is not good for carpets. I feel like I have found someone I can trust to do business with again. Thanks, Jimmy! I will recommend you to my friends! ? Hide Pros: On time, great job, good service. more

The BEST service ever!!!!! 6/19/2009

I had UCC out to clean my microfiber couch that was in terrible condition and Jimmy was the perfect man for the job!! There was no waiting around all day because he was EARLY (what a concept) and finished in a timely manner. He explained everything to me as he was cleaning and the finished product is better than I could have ever expected!! Please don't hesitate to use UCC the next time you are in need of Upholstery cleaning, you will not be dissappointed!!!! Pros: excellent customer service more

Great Service 2/19/2009

This is my first time writing a review, but I felt it necessary to do so. Universal Carpet Cleaning did a fantastic job cleaning my carpet. I had a red wine stain that I never thought would come up, and UCC got it out on the first try. Excellent service, was on time, and didn't take long to complete a 5 room job. I definitely recommend them for your carpet cleaning needs!!!! more

Awesome 2/11/2009

This had to be by far the best carpet cleaning service I have ever recieved. The pricing was the same on the phone and after they finished cleaning my carpet. They were very upfront and helpful. I recommend Universal Carpet Cleaning to anyone. Pros: It was just great all around. more

satisfied totally 2/10/2009

THESE PEOPLE KNOW CARPET CLEANING.I have my carpet cleaner.Called before and was ontime.Told me what could be done and delivered.Someone you can trust. Pros: good work more
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Quality Carpet, Upholstery & Tile Cleaning in Houston for Over 20 Years.

Owner Message

  • Experience the difference between Universal Carpet Cleaning & other Houston carpet cleaners, and receive a quality custom cleaning service delivered with the personalized service you'd expect from a locally-owned carpet, upholstery & tile cleaning specialist.

    Universal Carpet Cleaning has been serving North Houston, The Woodlands, Katy, Spring, Conroe and Kingwood for over 20 years. They specialize in spot and hard carpet stain removal, tile & grout cleaning, area rug cleaning, upholstery cleaning, pet odors & stain removal, water damage restoration and smoke damage restoration.

    Universal Carpet Cleaning has 24 Hour emergency service and is fully insured/bonded. Call to know exactly what to expect with never a hidden charge.

    Internet Special: 5 Rooms steam cleaned plus hallway or bathroom Only $129.95.

Editorial

  • Universal Carpet Cleaning provides carpet cleaning services to North Houston, The Woodlands, Katy, Spring, Conroe and Kingwood.

  • 2/23/2009 Provided by Citysearch

Additional information

  • Hours:

    Mon - Sat 9 am - 5 pm
  • Payments:

    Visa, Master Card, American Express, Cash, Discover
  • Neighborhoods:

    North, Acres Home, Greater Inwood
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