The transmission died on our car, and we were concerned about getting scammed. Well, they inspected our car and explained what was wrong. But they went a step further and SHOWED all the parts that were broken and what they should look like. There was no room for doubting after seeing everything and answering all our questions. They gave us a packet that contains information on how to maintain the transmission. After the repair was completed, they scheduled a follow-up to make sure everything was working well. You walk away feeling reassured that the job was done correctly.
PROS: Walks through every step of each process