I've used United on and off for about the last 5 years, usually with mixed reviews, so I really wasn't expecting the change I saw on my latest visit. All I can say is WOW! I was greeted with a smile when I walked in, even though both people on the counter were very busy. When they got to me I could tell they felt like my business was important, and the positive attitude was contagious. When they called outside on the radio to tell the yard hand I needed a trailer hooked up I hear him respond "I'm runnin, tell them I'm runnin". What a difference. Most companies act like they are doing you a favor by helping you, this company treats you like a valuable customer.