I went into this store location, looking for a custom front door for our new house. I was there for at least 1/2 hour before anyone greeted me (there were no other customers). I was interested in a front door they had on display. However, when I asked, they had absolutely no information on this door- price, size options, finish options, etc... The man who was "helping" me took my name and number and said he'd call me back. Two weeks later, I still hadn't heard from him. I went back in and talked to another man who said he had no record of my inquiry, but he would check into it for me. But, he told me it would be "too expensive". A week later, I hadn't heard from him, so I called. He still hadn't checked into it. I got a message from him a week later with the price of the door (which was not too expensive). However, I had already ordered a similar door at Lowe's.
I also took in a list of Andersen windows I needed for our house and wanted to get a price quote from them. They NEVER bothered to do it, saying they didn't think I was that interested when I called to inquire about it. I guess they didn't think my new house needed windows. We ended up buying these at Home Depot.
These people really don't seem to care if they get your business. So, I suggest taking your business elsewhere.