I have been ordering from Ume No Hana quite often - and so far I didn't have a negative experience. They delivered to my office and to my house. Food quality is good. Delivery is fast. As a matter of fact, it is much quicker than estimated time of arrival given on the receipt. The whole order process (that if you know what you want) takes me less than a minute, and there are no "misunderstandings" or language barrier between the customer and the staff. You get what you ordered. The only thing that I would suggest for others who want to order a delivery: YOU MUST remind them in the "notes" section that you need napkins & utensils. Otherwise, their standard package includes chopsticks only.