I went in for some Botox and certainly didn't have the same experience as the other two reviewers. I was warmly greeted upon my arrival and was asked by Lisa where I wanted the Botox injected. I scowled and she said, ""I got it"" and we both laughed, after which she thanked me for coming in and told me she looked forward to seeing me again (I've been back twice since). Every time I've received a treatment everyone has always been courteous and extremely professional. I've never waited more than five minutes to be seen, unlike other providers I've gone to in the past. I mean, why do medical people make you wait for 30+ minutes and think that's normal? That hasn't happened to me at this place, thank goodness. Anyway, my experience has been positive each time.