First the good - staff were very nice and helpful, had me in and out super fast and that is where the good ends. Drove by the week before and saw a big sign on the side of a small moving truck stating ""Rent This Truck for $19.95 a Day"". I thought this is really cool. I have a load of trash to take to the dump and another full load to drop off at Goodwill. Instead of bothering a friend I can rent the truck for 1 day for 19.99 and add another 10 to 15 for gas and the whole day will cost me about $35.00 give or take. Yeah right, that is where the deceptive advertising or bait and switch depending on which term you prefer comes in. Now we add the following, none of which are printed on the big advertisement of course. First is the $43.61 for mileage (49 miles) which isn't advertised. Then I find to insure the vehicle is another $14.00 which also is strangely missing from the ad as well. Add another $5.49 in tax of course and I am now up to $83.05. Add the $10 in gas and my planned $35.00 rental is now $93.05 or $58.05 more that it advertised on the surface. I went ahead and completed the transaction but will never make this mistake again. I also left some dirt on the floor from the roots of a small pine I had pulled up, about the same amount of dirt you could leave from your boots on a muddy day. They hit me for a $25 cleaning charge of course and added another $1.75 in tax which raised my total to $110.80. I did not add the cleaning charge in the beginning of my review since it was technically my fault even if blown way out of proportion. Since it probably took a guy 10 minutes to clean that works out to $250.00 an hour for cleaning, they must pay their employees really, really well!! Again, yeah right... I would not recommend this or any other U-Haul if this is how they conduct their business.