First, the clerk that rented us the truck at the Canal St / Teall Ave shop was rude and very disrespectful when we decided against purchasing insurance for the truck. Then after we pulled out, we found a grocery bag stuffed with cookies and used tissues. None of that is even a big deal - the most irritating part was the return to the same location. A different clerk checked us in and when I tried joke with him about the cookies and tissues being left in the truck, he told me he was not in the mood for jokes and that customers are always trying to get over and trying to get something for nothing when they return the trucks. I was further surpised to learn we had torn the flimsy plastic seal on the dolly and we didn't even use it, we moved insulation batts! But I get the fact that it was torn, we have to pay for it. But when an employees implies that I am lying to him, I draw the line. The service is poor, the trucks were dirty and we were essentially called liars.
Pros: The internet scheduling is good
Cons: HORRIBLE customer service