I was very excited when I walked into Twirl and found the dress that I wanted my bridemaids to wear...then it began. When it came time to pick the color of the dress - they showed me the wrong swatches! So, now my heart is set on a color...it matches the colors of the wedding...it even matches the sash on my dress...it was going to be perfect! Then, I go into the store to order the dress - or at least finalize the details so that my bridemaids could order their dresses...and so it begins! I found out that the color that I was originally told was not a color that the dress came in, but infact a darker version of the color I had planned on. It's not even that the color was wrong, it was how it was handled...the lady told me that all browns match and it shouldn't matter if the color was darker - let me tell you something IT MATTERS!!! I went along with the new color...and told her that I would like to have all my ladies order their dresses by a certain date. Not the day before, but the day of I receive a call at 4:30pm (they close at 6pm) to tell me that one person had not paid for her dress. Really, what am I suppose to do??? I was wondering why they didn't take her CC info when she called in her measurements...everyone else in my party had paid when they called in...why not ask for the info when they called in??? It was beyond me! Anyway, so now 24 days after all the dresses were suppose to be ordered I got another call, and the store has yet to follow up with my friend for her CC number - WOW!!! Customer service lacks greatly here...forget about hiring a company to help you order dresses and stay on track of things...obviously it just doesn't happen here.
Pros: great selection, fun atmosphere
Cons: Customer Service