Do not order from this company. They go by Platinum Vacuum online. I think I got Carla on the phone. After waiting for parts for over a week I call, and find there is indefinite backorder, so I cancel the order, and it is agreed, yes it is done, cancelled, will be refunded to my credit card. 2 weeks later I get a partial order minus the backordered part. I call, and even agree , send me a return mailer I'll send it back. They never do, never return my calls, never refund to my credit card, I have to open a dispute with VISA. They are horrible and a scam.