I could not believe the disrespect I received at this store. This company could care less about their customers and no one could pay me a million dollars to ever go there again. I arrived the day before my wedding to pick up my fiances tux to find not only was it the wrong color but the wrong size. When I asked for the manager and told her what the problem was she was very apathetic and was no help at all. She basically laughed it off and told us the only option was to go right that minute to the warehouse downtown to pick up the right tux (in rush hour traffic 20 minutes before our wedding dinner) or to come back tomorrow at 10:45 (in the middle of our wedding.) I explained to her that we did not have the time and asked that she have one of her 4 sales assistances that were sitting there twiddling their thumbs to go to the warehouse to get the correct tux but she would not. Not only was she unconcerned to fix THEIR mistake she threatened to call the cops on me because I told her that she needed to do something because this was their mistake not ours. How pitiful that a company threatens to call the cops on a crying bride for potentially ruining her whole wedding and clearly not caring at all for their customers. Not only would they not help in getting the right tux, they would not give us a discount at all. How ridiculous it is when a store clearly makes a mistake and wont take any initiative to fix it, they have your money so you're on your own. I would not recommend this store to my enemies. This was the worst customer service I have ever received, and a company that deals with special occasions should be bending over backwards to make sure everything is right. If you want everything to fall apart for your special day, this is by far the place to go. If you want to get the cops called on you for wanting your order right; this is the store for you.
Cons: HORRIBLE SERVICE AND RESPECT