My boyfriend bought me an amber bracelet for $200 for X-mas. From the 1st time I wore it, the clasp continuously came unfastened, held on only by the loose safety. I only got to wear it 3 times before the clasp completely broke off, causing it to fall off of my wrist (scratching the stone). I took it back and the 2 men in the store told us they could see where the insert clasp was too thin for the holster and that they had a really good person who does their repairs but that the owner (who would be in an hour later) would need to see it and would then call us to figure out how to handle it. He never called so we phoned the store 2 hours after the owner was to be in. The owner told my bf that they don't do repairs and there was nothing they could do about it. My boyfriend tried to explain the clasp situation & the guy started laughing at him and said he was annoyed w/his workers for telling us they do repairs. My bf asked him to stop laughing at him but he continued to be extremely rude, to laugh and said the stone was badly worn (it had 1 scratch b/c it fell off my wrist b/c of the cheap clasp). My bf told him that when he buys high end jewelry he expects higher quality and owner's response was ""this is not high end, its really just medium end"". He refused to speak to me and hung up on us. We repeatedly called the store w/no answer. He called back only to say ""you have had the bracelet for 3 months & there is nothing we can do about it."" I told him I had in fact only had it for 2 months (12/22 - 2/22) but when I asked him to stop interrupting and listen to me he refused & kept yelling in my ear - ""I can't hear you"" (like a child) & again hung up. We went to the store to get the bracelet back & he said there is NO warranty on their merchandise & refused to speak w/me about it. I have never been treated w/such disrespect and this store does not deserve to be in Austin or to steal money from honest Austinites. I am appalled that it is still in business.
Cons: Quality, Service- EVERYTHING