I, also, created an account simply to warn others of this horrific company. We purchased a Fridgidaire washer from NFM also, and it started leaking right after we purchased it. We contacted Turner as instructed and they came out. I had a newborn in cloth diapers so needless to say we really need the washer to be operational. The repair guy came out and told me the washer was leaking because we had animal hair against the front loader window. I found it odd that a washer would leak puddles from ten animal hairs, but he refused to look into anything else and told me it was my fault. It started leaking more. I called them again, and they came out, and gave me the same story in a very condescending manner. They said that a few animal hairs cause leaks and that it was my fault. I was also having problems getting the door to shut. They replaced the door hinge (reluctantly, they didn't think anything was wrong with it) and told me the leaks were just due to the animal hair. Two weeks later and my entire laundry room has flooded. Ruined our flooring and soaked into the basement. I called again, and the repair guy was a total jerk. Refused to come out at first, but finally did.....and guess what? NFM crossthreaded the pipes when they installed it and it had been leaking from the back the WHOLE time. It was never because of ""animal hair"" and under the washer had rotted out our floor. The only reason he even looked in the back was because I forced him to, he was trying to give me the ""animal hair"" story again. It took eight days for the part to get in, so we went elsewhere. 8 days without a washer with a newborn in cloth diapers.
The door lock that they replaced seven months ago stopped working today, of course. When I called they said they only have a 90 day warranty. Im sure they put the lock in wrong or did something...because obviously these guys are totally incompetent...but what can I do? Just warn others to stay away from Turner. They should have inspected the washer (like actually looked at anything but the door) when they came out three times but didn't. Now I have a damaged home.