Tully's coffee has always welcomed me home from every journey. It's slightly chocolaty taste has seduced me into doing almost anything for a cup. Once, while living in Beijing, I saw a Tully's sign in the window of a department store. I spent one hour walking all over the store only to discover that the department store would order beans for you but had no actual brewed coffee to sell. I felt cheated as I walked to the nearest Starbucks. This local chain (west coast) doesn't burn their beans, sells good ice cream, and tends to have excellent customer service. They also offer discounts for anyone with a Triple AAA membership.