I have had Trugreen treating my trees and shrubs for many years now. In the limited experiences I have had with any of the representatives from the company I cannot complain one bit. They are courteous and a pleasure to talk with. Many years ago, I started with Trugreen treating my lawn, which I have always cared for myself, but didn't care for the results or how the representative applied the treatments. I have since continued caring for my lawn myself but have them treat my trees and shrubs. I will continue to use them!