Thank you so much for the outstanding review Deborah! It is great to hear that you were offered a great price when choosing a plan with us, and that your lawn specialist, Tim was patient, and took time to explain the processes and how to get the most out of your service. Also, very important to know that the customer service representative had a caring attitude when you spoke with them regarding an issue, and that every employee you have encountered gave superior service, and for that you would recommend us to your family and friends, as you stated in your feedback. We thank you again for being a loyal TruGreen customer and we look forward to continuing to serve you. Lisa@TruGreen Corporate Office.