I have stayed at this resort over a dozen times in the last 20 years. Travelling from Canada to Marathon every 1-2 years for vacation we have always had good service, never expected or needed 5 star accommodations but focused on clean rooms, good service from establishment owner, and something close to attractions that included a kitchenette. We arrived on Sunday Dec 19 in the afternoon, checked in, We had no hot water, and thought maybe we didn't let it run long enough etc, tried again in the am and still no hot water. We had very LOUD partying guests (approx 3 cars full) in the cabin next to us(that sleeps 4). We notified the owner first thing in the morning and complained about the noise throughout the night. She felt the hot water issue was because of a breaker and would come fix it. A few hours later I went back and asked again, she then finally came and flipped the breaker, and said to try again later. We then had a nap (since we had no sleep that night before due to other loud guests) and when waking at 2pm we checked again and still no hot water. So I complained for the 3rd time and she had someone come to look at it, but complained the florida power company better reimburse her because the power had gone off the day before. It requied a new element and about 5pm (28 hours after we checked in) we finally had hot water. No offer to credit the night stay or a portion of the night stay. The shower taps, barely turned on, the shower head is shoulder height and does not adjust, and if you try to adjust it, the spray turns into a stream/dribble so not very effective. The toilet seat is circa 1960, and is the old style foam/soft seat, but is cracked in the underseams and oozes a wonderful unknown liquid when you sit on it. The windows are old shutter style, but are missing all the cranks and cannot be opened or closed, and are not tightly sealed so offer NO protection as sound barrier from the traffic, the other guests, and due to location at end of runway of airport the sounds are overwhelming. In addition, the window sills are filled with dead bug carcasses. The pull-out couch my teenage dtr slept on was foul smelling and also circa 1960???has not been cleaned and the mattress was in very poor shape. The 3rd night we were kept awake all night from a creature that had come into the attic space of the trailer (the other cottages do not have this space and would not likely experience this) either a possum,or large iguana, we don't know...We gave up and left at 6am, knocked on the door at the office but no one was up, so got no response. I sent the owner an email after we left (within an hour) authorizing a charge for 1 night vs. 3, since we had no hot water the first night and creature troubles the 3rd. night. We had reserved 6 nights but upon check-in the computor was conveniently down, and the new owner did not provide us with a registration receipt or outline any cancellation policy to us (no signs were posted in the office and there is nothing on the website). So after we left and despite my email indicating my authorization of charges the new owner charged my credit card for the full amount all 6 nights....and said she had a 14 day cancellation policy. We went down the road for our remaining 3 nights with recommendation from the Chamber of Commerce office. This new owner exhibits no integrity and is all about the money, provides no customer service, and made no effort to rectify the situation. STAY AWAY------------------------Do not entrust your hard earned money with this new owner.