I'm surprised about the bad reviews. I've been going for repairs for years and I have had nothing but good results. I've had my bike repaired there many times, and came in to consider a new purchase once. I ended up deciding to keep my old bike for a little longer, and while my browsing experience wasn't bad, they were passionate about their bikes in a way that some might find annoying, but I didn't go there to be coddled. I went there because they know their stuff. As for repairs, they are just great, the best in town as far as my experience goes. I've never had a repair done there that I wasn't satisfied with. Today I dropped off my bike for what I thought would have been a major repair involving the pedal crank arm. It was fixed a few hours later for $10 bucks, and they made a few free adjustments while they were at it. Got the bike back it great shape, which is exactly what I've come to expect from Trophy.