The mailman left my gate open on Friday afternoon. When I got home I let my 2 dogs out. They ran off through the open gate. I found 1 of the dogs that night. The other dog went missing. I called Triangle Pet 3 times during the weekend, left a message on Saturday and Sunday. I finally talked to someone the third time I called on Monday afternoon about 12:30. They told me my dog wasn't there. I went to the Humane Society to check for him there. He wasn't there either, but they told me to go to Triangle Pet and physically check for my dog. I got to Triangle Pet at about 2:00. I walked in, they let me look around. My dog was in the very first cage closest to the entrance. My dog is microchipped. I asked them when he got there and did they check for the chip. They didn't have any information for me at all. The guy told me that all he knows is thaat the dog was there now and they check every dog for a chip. He said that the chip must be bad or else they would've called me. I called his bluff. I asked him to scan my dog in front of me. He did. What do you know, his chip number came right up. Then they told me, they had the chip number already but the place they had to call to get my info was closed on the weekend so they had to wait til Monday. It's already 2:00 in the afternoon by now. Be serious you lazy jerks. You were just too lazy to scan the dog. Now, the fees for they're service are $80 initally for any dog they pick up, then $15 a day for storage. Lol. They tried charging me $125. I asked them how they arrived at that number. They told me it was the inital fee plus 3 day storage. I asked them how they can charge me for 3 days storage when they have no idea when the dog got there. After that, we settled on the inital fee of $80. I can't believe these people get paid for the horrible job they do. On top of all this my dog smells like he was playing in a pile of dog crap all weekend. And as soon as I got him home. He tore a hole in the side of the dog food bag to eat. He was starving. I've never seen him do that before so I'm speculating that they didnt feed him for how ever long he was down there. This place sucks. I hope you never lose a pet, but if you do, I really hope it doesn't end up here.