While I have never been to the Tres Jolie store in Beverly Hills (I live in Florida), I purchased a ring from the website last February ('08). It was necessary to return the ring for an exchange for another size. I returned the ring to Tres Jolie and spoke with the owner, Glenda Lugay, on the phone. After not receiving the replacement ring after several weeks, I contacted Glenda and she stated that the designer of the ring now lived in London and she would contact her there by email. The designer was notified and I waited for several more weeks. This was the beginning of a series of emails and long distance phone calls to Tres Jolie regarding a replacement for this purchase. Glenda told me that she was not longer doing business with this designer (although the ring is still on the Tres Jolie website) and that I could select another item from the website. I attempted to do this numerous times in the past year but the items were either not available or I was told (by Glenda) that one of them was being mailed to me. After 1 year of being assured that an item was on the way (the last time was just before Christmas), I realized that I would have to write this off as a bad experience. I'm glad that I'm only out $75. I would never purchase from the website and have no interest in visiting the store. I've purchased jewelry numerous times over the years from smaller stores/jewelry makers on the web and this is the only negative experience I have had.
***EDITED on 4/13/10.***
Well, after hearing all about Glenda Lugay's problems (by phone) and how they're so much worse than anyone else's problems AND being promised that I would receive a refund for $75, there has been NO refund. That was 1 year ago. The initial purchase was over 2 years ago. How does this woman stay in business?
I'd really stay away from her websites. At least, in person, you MIGHT have a chance of actually getting your item.
Cons: Stay away from her websites.