Trend Motors Volkswagen

I enjoyed my car buying experience when I bought my VW Passat from Trend Motors. Trend had a large assortment of Passat's so I was able to compare the available colors and options. Sales consultant Michael Ladenheim was very professional during our negotiation and patient while I decided on the exact car that I wanted. The service manager, other sales folks, and even a mechanic that I had a brief casual conversation with were all helpful and doing their part to provide the information that I needed to decide on choosing a Passat. more

I had a very strong brand preference towards Volkwagen before my encounters with this dealership, however; that has been tarnished by my terrible experience at the new trend motors. After I handed them my deposit, they stopped doing their job. I was unable to drive the new car that I had purchased, had already started making monthly payments on, and at I was making insurance payments on, for over 2 weeks because of their lack of organization and sheer disconcern for me as a customer. Dragon, the salesman, and Dana the office worker, took no responsibility for the mistakes that were made on their end. It was an overwhelmingly disappointing experience because of the poor business manner at this dealership. I conveniently did not receive the survey that all Volkswagen customers are supposed to get after making a purchase. I strongly discourage anyone in the market to purchase an automobile from working with this dealership. more