We had an occasion to deal with this travel agency when we decided to fly to California on a trip to visit family.
We were concerned about the cost of the airline tickets and how much it would be, etc. The agent was very patient and provided us with many choices for our flight and a variety of airlines. She even found us cheaper than normal rates by means of a flight where we stopped over in TX, changed planes and continued to CA.
After making reservations over the phone, we went to the office to pay for our tickets and received them right away.
At the very last minute, a day or two before our trip, we realized we would not have a ride to the airport for our departure. The agent quickly and painlessly arranged for us to take a shuttle bus for a decent price so we could arrive at the airport on time.
So, we had no problems whatsoever throughout the entire process, and can highly recommend this travel agency for all of your travel needs.