Dear Craig Smith, It was just brought to my attention that you have posted this horrible review about Travel Pros and me personally. I was debating on whether to respond because I did not want to sink to your level, but I feel I must respond with the truth. Your issue is with Sean Brickell and HRADA. HRADA purchased your trip for you for $1500 to be used by Oct 2010, what ever was over that amount you were personally responsible for. Once you were ready to make payment on the reservation that you confirm to be correct, your cc was declined. HRADA paid for your Air Tran airline tickets which are non refundable. As for the hotel and lift tickets and transfers, they were part of a package which you were well aware of the total cost. After receiving multiple bullying phone calls 4mths after the certificate expired, I asked Sean Brickell to remove my business from booking your reservation, He asked me to do him a favor and just get you booked. I did what I was asked of my client HRADA.