My wife and I were very excited to try out trapeze for her birthday. Unfortunately, the night before we were to go, she became extremely ill. I tried to contact TSNY at 9 in the morning to let them know that with great regret we would have to cancel the reservation, as my wife was not up to doing it and we would prefer not to get others ill. After multiple calls, I was finally able to get a manager, Anne, on the phone. We did not want a refund, but instead wanted to re-schedule, as, again, my wife really wanted to try it. \r
Rather than permit us to re-schedule or grant a refund, I was treated extremely rudely by the manager and was told in no uncertain terms that they did not care. Rather, they wanted me to leave my sick wife alone at home for two hours while I did the activity she had really wanted for her birthday. I understand the policy is 72 hours' notice, but that is not always possible. Had she said that they just couldn't break policy, that would have been fine. Instead, I was presented with the tired opportunity cost argument that they would lose $172. In an attempt to reason with her, I mentioned that restaurants face the same risks and yet are understanding. She replied, ""What about theaters? Or sporting events?"" I was astonished that she was going to argue with me, and when I told her I was not going to get into a fight, she responded that ""I started it."" Apparently, we had now regressed to 5th grade. Take my money, that is fine.\r
To those who are considering going, it may be fun (I wouldn't know), but beware the 72-hour cancellation policy, the extremely rude and juvenile management, and very sick customers there only because they didn't want to lose $172. \r
I can assure you, if that is how their management treats guests, I will not be going back. Thankfully, I live in NYC, which has more than one trapeze school.
Pros: Never found out
Cons: Extremely rude management and cost