I don't even know where to start; my experience was so bad as to be almost surreal. I am a first time poster to this site. I usually just shrug off bad service.But I find it hard to believe that a company that lies, steals, and mistreats its customers so badly could still be in business. This move was for my parents, and just across town (Miami). My father had set up the contract and then ended up having a massive stroke just before moving day. We were very distressed about my father's medical condition, but went ahead with the move, my mother and I, while my three young children accompanied us. You would think that being that we told the moving crew about my father, they'd have worked uncharacteristically hard to be polite and helpful. Instead, they were rude, and when they broke a large, expensive living room lamp (dropped it on the floor, right in front of us) they told us we would have to assume the burden of proof and the work to get reimbursed for it.) Right at the outset, the foreman told me that it looked like the apartment had more weight and items than on the contract (Impossible! We'd even gotten rid of 3 large furniture items since the contract was written!) He then said that if we paid him and each member of the crew $40 each, they'd not charge us more. While following us to the new residence they honked and yelled out their window for us to drive faster (than the speed limit!) At the destination, they neglected to assemble things they were contracted to, and left a door off its hinges (a door they'd removed to fit furniture through.) They refused to lay a runner, even though it was rainy/muddy, and thus tracked dirt into the new residence. After the move I wrote letters to the company and was rebuffed and presented with legal mumbo jumbo.In the end, they offered me $43.20 for the lamp (which I did not accept, as I want to pursue legal action instead), and no explanations about the extortion of the tips or apologies about the rudeness and mistreatment.
Cons: Dishonest; disregard for customer's property; extremely rude; didn't provide/use promised boxes/padding