How is the canal even a selling point, everytime I past it I thought a gator would pop out, but maybe that is my naivetee. They prefer freshwater I guess. This was not a pleasant experience really and from what I saw online I was really expecting more. We were part of a big group that comes annually and the registration was a nightmare. Hot and tired I arrived late only to be told that the bellhop ""was really tied up"". Then I got lost going to my ""Jacaranda"" building, it was such a labyrinth. Lost and carrying my luggage because no one at this EXPENSIVE resort was there to help. Even the next day when my card got demagnitized the personnel was less than helpful. The room was clean , but small and we had -no joke a 12 inch balcony after requesting one with a view. They had the nerve to put chairs out there too, they didn't even fit right! And to top it all off we were in Hell's Kitchen, next to the room service and went to bed and woke up in the AM to clickety clanking of dishware. RIDiculous! There was no compensation for the balcony and noise and that;s why I think they should go out of business. The room service was nice though.