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Tracy Volkswagen - 5 Reviews - 686 Iyannough Rd, Hyannis, MA - Other Reviews - Phone (508) 375-7045

Tracy Volkswagen

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686 Iyannough Rd
Hyannis, MA 02601
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(508) 375-7045
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Reviews

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Best

I have been a long time customer and have never had any issues at Tracy. I have purchased both VW's and AUDI vehicles over the years and have found the entire staff is always prof...

Worst

We bought our 2009 Volkswagen Jetta TDI from this place, and everything went fine. The salesman was very patient, kind and helpful. We thought we had found the diamond in the roug...

Editorial review from Citysearch 12/22/2012

A really great place to buy a car. My salesman was nothing but honest and helped me get just the car I wanted. He even came in on his day off to deliver it to me; because that was the only day I could get it. more

Love Tracy VW AUDI 5/10/2011

I have been a long time customer and have never had any issues at Tracy. I have purchased both VW's and AUDI vehicles over the years and have found the entire staff is always professional, friendly and helpful. I always have a loaner vehicle when I make an appointment to bring my car in for service and I recommend them to family and friends!!! more

Great experience buying a car, but poor customer service afterwards. 8/18/2010

We bought our 2009 Volkswagen Jetta TDI from this place, and everything went fine. The salesman was very patient, kind and helpful. We thought we had found the diamond in the rough so to speak, when it comes to car centers. \r However the customer service and the service center itself is just terrible. They would take your number down to call you back, and just never call back. We have left emails and voice mails to no avail. \r For the past 3 days we have tried to get a hold of the service department to get out 30k service on our car, and it's just impossible to get a hold of someone there. \r We're taking our business elsewhere, even if it's a longer. more

Always A Positive Experience! 11/10/2009

I am currently residing on Cape Cod for the Fall. I have a Volkswagen Touareg, and am used to getting it serviced and maintained in Boston. While the VW dealerships in Boston are great, Tracy has always been awesome. One afternoon my car would not start, I had it towed, and Tracy had it back to me the next day at around noon time. As far as customer service, everyone is always prompt and straight to the point. Which is how an automobile dealerships service department should be. I had a service done on my car four days ago, and this dealership is never trying to sell you things you don't need, unlike others. Tracy VW IS HONEST! As far as a comment I read about Heidi- She has always been very nice and professional to me. She has never been rude to me! and Michelle is very nice as well. Pros: Convenient location, Shuttle Service, Honest! more

Horrible customer service, they don't fix your car 8/18/2009

Every time I have dealt with this dealership, 3 times, I have not had my car fixed, just the codes erased, and been spoken to like I was a child. One woman in particular, Heidi, is outrageously rude and the management will do nothing about it. Pros: Jodi Cons: Everything else about the dealership more

Avoid getting your car serviced here if you want your car returned in a timely manner! 11/9/2007

Overall a poor, unorganized service department. Dishonest in sales. I recommend that you do not buy a VW from here. Primarily, each car is overpriced and secondarily the service and repair department are sleepers. You will spend more time waiting on repairs than being served in a timely manner. Also, if they give you a date as to when they will inspect your car or when the car will be repaired...add another week (or 2) to that given day. It is possible that they are overbooked due to the fact that the VW cars has so many issues (another reason not to purchase a VW). It would be nice if they told you the proper time of service delivery. and did not leave you hanging for days. more
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Owner Message

  • Tracy Volkswagen is conveniently located in Hyannis Ma on Cape Cod. In business since 1968 , we are family owned and operated business with 1,000's of satisfied customers .Featuring the latest models of Volkswagen automobiles , we also have an extensive selection of Used automobiles from a host of manufacturers. We also offer service second to none for your repair and maintenance needs as well as a friendly Parts Dept ready to help. Please stop by or visit us on the Web . We can't wait to meet you!

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