Had more than $10k of repairs/service performed, including a replaced convertible top and repair. Very first time tried to lower the top it broke. Returned the car to TPWS to have them tell tell me that the tops are not idiotproof and that I should be careful when lowering and raising the top. WOW, never been called an idiot by a mechanic. Horrible customer service, rude behavior and the shop is NASTY! Stay away!