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Toyota of Irving - 59 Reviews - 1999 W Airport Fwy, Irving, TX - Automobile Dealer Services Reviews - Phone (877) 418-7242
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Toyota of Irving

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1999 W Airport Fwy
Irving, TX 75062
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(877) 418-7242
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Toyota of Irving - Irving, TX
Toyota of Irving - Irving, TX
Toyota of Irving - Irving, TX
Toyota of Irving - Irving, TX
Toyota of Irving - Irving, TX
Toyota of Irving - Irving, TX
Toyota of Irving - Irving, TX
Toyota of Irving - Irving, TX

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Reviews

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Best

UNDERSTOOD MY PRESENT & FUTURE NEEDS. OFFRED A NEW SERVICE PLAN SUITABLE FOR MY VAN & I BROUGHT IT. ALSO HELPED IN REPAIRING BY CRACKED WINDSHIELD.\r \r --Posted as a service pe...

Worst

Did not receive any decent customer service, sales person was dishonest, sales manager was insulting and GM was little help in rectifying the matter.

Great 7/9/2015

Oil, battery, brakes and outstanding recalls were performed. Everything works great after the service! --Posted as a service per authority of business, review written by customer. more

Easy 6/18/2015

Easiest and most straightforward ever. Couldn’t believe it. --Posted as a service per authority of business, review written by customer. more

Awesome 5/28/2015

He was very helpful and I will send more people his way to purchase a vehicle. --Posted as a service per authority of business, review written by customer. more

Pleased! 5/28/2014

My car was taken in and out in a timely manner. Was very pleased with everyone. --Posted as a service per authority of the business, review written by customer. more

Outstanding! 3/13/2014

Love the outstanding service with Toyota of Irving. Jory is the best. --Posted as a service per authority of the business, review written by customer. more

Informative! 12/24/2013

The lady that helped me was awesome she came in explained everything to me I loved it. --Posted as a service per authority of the business, review written by customer. more

Professional service 10/18/2011

Everything was explained to us with very professional and yet simple on what we were getting and what to do to keep the car in great shape. more

Professional and Caring 9/23/2011

Bill Vaughn is a true professional with a caring personality and great integrity. more

Lied about Certification & Way Over priced! 4/15/2011

***Dealership lied about Certification & tried to sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about certification. Was told it was not certified, but they could certify it for $600. Sat down with them to talk numbers. They added the $600 certification, TT&L and offered to sell it for $19,900. I looked at the Carfax report and it said the car was offered for sale as a preowned certified dealer on 26 March 2011. Pointed this out to the salesman, Leo, & Assit. mgr, Cade. They lied and said it meant the car was "elligible for certification." I pointed out the vehicle was way over retail value and Cade told me that "Used vehicles are like snowflakes so you really can't put a price on one." We left. I called in a complaint to Toyota's Corporate office because I knew word would get back to the dealership. The next day they called me back to try to lower their offer. I told the representative that I was upset because they lied about the certification. He told me that he didn't know they lied about the extra $300-$400 certification fee (they said it was $600). I told him I had already bought a car from their dealership & was really upset about their dishonesty. I also said that I would be sure to post about my experience all over the internet. The representative told me that I should realize that 1 customer's complaints will not impact their business. The next day the Gen Manager, "Rocky" called to "apologize" he admitted they tried to sell me a vehicle already certified and charge a certification fee. He told me that he would call me back later with an offer to make it up to me. He didn't call back for over 7 hours so trying to give him the benefit of the doubt I called him back. He told me that he couldn't offer me a better deal on the car because they got it for over retail value so it would be a loss for him. I told him that I am evaluating him for honesty as well. He promised to call me back before 10 more

Toyota of Irving 11/19/2005

It is a good dealer ship. They have all kinds of cars. They have a large inventory. They have a nice location, on the highway. they have good customers services. Some times dealer can be a little bit pushy. They have a very large area. they have a lots of cards in stocks. They car servicing is not so great . They have very high prices. more
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Owner Message

  • Toyota of Irving, founded in 1968, is an authorized dealership of new and pre-owned cars, trucks, minivans and sport utility vehicles. The dealership sells a variety of new Ford models, such as 4Runner, Avalon and Camry. Its inventory of pre-owned vehicles include a variety of makes, such as Buick, Chevrolet, Chrysler, Dodge, Ford, Honda and Toyota. It has a 29,000-square-foot collision repair center with refinishing preparation and full paint booths. Toyota of Irving has a service and parts center that sells spare parts and provides repair and maintenance services. It also operates a shuttle van service for customers. The dealership offers cars on a rental basis. It provides insurance plans and finance options to customers through lenders. Its Web site offers clients vehicle details, service scheduling and price quotes. The dealership is located in Irving, Texas.

Additional information

  • Hours:

    Mon - Sat: 8:30 AM to 9:00 PM; Sun: Closed;
  • Neighborhoods:

    Hillcrest Oaks, Hillcrest Oaks HOA
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