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Toyota of Cool Springs - 104 Reviews - 1875 W McEwen Dr, Franklin, TN - Toyota Dealers Reviews - Phone (615) 861-8524
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Toyota of Cool Springs

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1875 W McEwen Dr
Franklin, TN 37067
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(615) 861-8524
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Automotive , Trucks

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Toyota of Cool Springs - Franklin, TN
Toyota of Cool Springs - Franklin, TN
Toyota of Cool Springs - Franklin, TN

Reviews

( 100 )
( 2 )
( 0 )
( 0 )
( 2 )

Best

Thank You John and Dean for making the purchase of my new Corolla so easy. Everyone at Toyota of Cool Springs was very nice .. Love my Corolla !!

Worst

This is the second time I have been to this dealership and I should have learned my lesson the first time. The first time I went the man I worked with was amazing. Very nice, and ...

Service Review $$$$$$ 10/7/2014

This is the second time I have been to this dealership and I should have learned my lesson the first time. The first time I went the man I worked with was amazing. Very nice, and apologetic of the wait time. The problem from my first visit was definitely not with the people, but the price. They quoted me $1,000 to fix my door because they were going to have to replace all these parts, but I took it somewhere for another opinion where they popped off the door, recoiled a spring, and popped it back on for FREE. This time I went for an oil leak repair, which I know is costly and I knew mine was extremely bad. However, when he quoted me a price of $4,000 I was outraged. I called another mechanic that I had taken my car to in the past, who quoted me $900 for the exact same thing. I even read to this mechanic word for word what the Toyota people said was wrong. I don't care if I "know what I am going to get" or if they do "stand behind their word." None of that is worth $3,000 to me. I will never be going to back Toyota of Cool Springs ever again. more

Wow! 6/30/2011

I was very surprised how pleasant the experience was. The staff is very nice and the waiting room was awesome. To top it off they even washed my vehicle! more

Great job! 6/22/2011

Ease of scheduling appointment and efficiency in completing the requested work. more

exact options I wanted 6/16/2011

Able to order vehicle with exact options I wanted more

personnel very knowledgeable 6/13/2011

no pressure to purchase a new vehicle, personnel very knowledgeable and friendly. more

Car runs great!! These guys are trustworthy 5/31/2011

"These guys are good. My wife has a 2001 Camry and the times she taken it in for regular maintenance and a few small issues, they've been great. The service department is fast and friendly which is nice to see these days. Car runs great and I would recommend them to anyone " more

Great staff 5/26/2011

Everyone was very upfront with no high pressure tactics. The best experience I have ever had purchasing a new vehicle and I have purchase about 8 over the years. more

Honest and Nice 5/24/2011

Aspects i liked the most: Honesty and integrity of general manager and salesman more

We had a great experience 5/11/2011

We had a great experience from the sales people to the service people - they have been wonderful to work with. more

Made me feel like I was at the Ritz 5/5/2011

We have owned Toyotas for about 14 years now, have moved around a bit and are accustomed to the dealership experience - meaning that the drivers with the newer, more expensive cars are treated better than someone like myself. Our family is trying to hold on to a 2001 Sienna (until next year;) I was treated like any customer with a $50,000+ Sequoia! Bill (Lowman) took such great care of me, he worked really hard for us. Additionally, I encountered about 6 employees in various capacities, all of whom made me feel like I was at the Ritz more

My mother is so happy with your staff 5/3/2011

I can't tell you how much I appreciate you taking care of her; my mother is so happy with your staff and is now trying to time her service needs so she can bring her car to your dealership for future maintenance needs when she visits the area. She is looking at replacing her Highlander within the next year or so, and she just knows it is Alexander rather than her local dealership who will get her business more

Caring employees. 4/26/2011

I worked in customer service for years before becoming a stay-at-home mom, so my radar is finely tuned for good customer service. Everyday I see people in the industry who could go that extra measure to improve the customer experience but simply can't be bothered. This is not the case at Alexander Toyota. You must make sure that those in charge know what a wonderful staff you have there and that they did something right to find such hard-working, caring employees. more

No Pressure 3/31/2011

Salesperson - very straightforward and no pressure approach. more

GREAT! 1/17/2011

Everyone was very upfront with no high pressure tactics. The best experience I have ever had purchasing a new vehicle and I have purchase about 8 over the years. more

Very nice 1/13/2011

Your people were very nice to me today. They did an oil and filter change plus some transmission work. As a matter of fact, I had a hose that was off at the bottom of my windshield washer reservoir and your guy reattached it without charging me any extra. I commend you and your people for going the extra mile. more

Make you feel welcome 1/7/2011

What I liked most about this place was how nice everyone was, they were also very personnel. They make you fill like you are welcomed as well as very appreciative of your business. They make everything right and seem to really love their jobs. more

Nice & Prompt Service 1/4/2011

This was the most prompt and nicest service I have ever had with any car. more

Quick Service 12/30/2010

When I called they could see me right away and the service was quick. more

No pressure Experience 12/28/2010

Sales Manager was very professional and friendly. Made for a very relaxing, no pressure experience. more

Excellent 12/16/2010

Excellent staff and quality of work. Also very convenient location. more
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Additional information

  • Hours:

    Sales Mon-Fri: 8:00am - 8:00pm Sat: 8:00am - 8:00pm Sun: 11:00am - 6:00pm
  • Payments:

    Discover, Visa, Master Card

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