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Toyota Of Watertown - 69 Reviews - 149 Arsenal St, Watertown, MA - Toyota Dealers Reviews - Phone (877) 217-5345
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Toyota Of Watertown

149 Arsenal St
Watertown, MA 02472
(877) 217-5345
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Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA
Toyota Of Watertown - Watertown, MA


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My salesperson steve Skolnick sold me a pre-owned certified used Toyota and treated me like I spent a lot of money on a new car, which I could not afford at this present time. but...


Via email, Shanice at Watertown offered me the best deal on a new car. The dealership was far from home but I felt good about Shanice and after having a pleasant experience with a...

I'll be sure to visit them first 11/23/2010

Mark F. And Jack Moran were extremely professional and very personable in their service with me I felt very comfortable dealing with these two guys. Toyota of Watertown will be my first stop when I or anyone in my family needs any kind of vehicle. more

Thanks guys! you guys are great! 11/17/2010

This service was quicker than the last time,thanks; you guys are the best,excellent workers and the best manager, I will definetly go again.Have a great day.I love my Toyota RAV4!. more

Always excellent 11/9/2010

Ashok was my service advisor. Excellent as always. He told me what needed to be done. The car was ready on time. Everything went well as always. more

5 Stars! 11/5/2010

I would rate the service at Toyota of Watertown excellent. more

The Best Toyota facility I've been too. 11/3/2010

I had just relocated from NJ, and the service/customer waiting facility at Toyota Watertown was the best Toyota facility I've been too. more

Very satisfied with Toyota Of Watertown 10/28/2010

I was completely satisfied on this service visit with Toyota of Watertown. more

I left very satisfied thanks to Mark 10/25/2010

Mark Frounjian helped me with my selection, test drive and follow up. He left me very satisfied and completed the deal quickly. more

I will be coming here now 10/22/2010

Ashok Vaswani was excellent. He really explained everything in clear terms, kept me informed, gave me the best price, and worked very hard to minimize the time I missed from work. I hope to work with him on future visits to Toyota. He should receive a "5 star" rating too! more

It was a pleasant experience 10/19/2010

It's the best experience ever for us to buy a Prius from Toyota of Watertown comparing to our last five experience of buying a car from other dealers. Sales consultant Arthur is very helpful and very patient with us. He handled the process very professional. more

Very honest and upfront. 10/18/2010

Watertown is kind of off the beaten path, but it's still a great place to bring your car if public transportation is your thing. I took a bus to pick up my car, which was probably not the best idea. But the service here is great--the people in service are very conscientious, willing to tell the honest truth, even if it's bad. My mom's car was totally beat and they told her not to put thousands of dollars of work into it, and they were right. Also, prices are very reasonable more

Great dealership 10/13/2010

Toyota of Watertown used cars were like new, they made things easy to buy, did everything promised. more

STILL AMAZED! 9/29/2010

I am still amazed at how nice everyone is at Watertown Toyota! It's the main reason I refer people there and look forward to doing business with you again. more

Respectful, No pressure to buy 9/28/2010

I've been using this dealership since 1991, when I bought my first Toyota. Now I have a Prius -- love it! The sales person was really respectful, no pressure, and gave me a very good deal. The service department is excellent. They're always thorough and do the job right. The reps are great -- very friendly, also respectful. They've never tried to pressure me to do anything other than scheduled service (unless they find a problem -- rare in my experience). I also appreciate the extended hours, including Saturdays. The waiting room is great -- bright, very clean, wide-screen TV, free wi-fi, free beverages, fruit and munchies. They also have a shuttle service that will take you anywhere within a reasonable distance of the dealership. more

So far its great 9/23/2010

The way the service department handles customers was an unexpected bonus. Keep it up and my patronage is assured for many more years. more

very pleased with the service and the way i was treated 9/16/2010

I was very pleased with the service, and the way I was treated by Richard A. He clearly respectfully explained everything to me each step of the way. I was in your waiting room from about 1:15 - 6pm, and the facilities are very comfortable and relaxing- the best I've ever encountered. Ill continue to have my car serviced with Watertown Toyota. more

Prompt and Immaculate 9/2/2010

I have brought our Prius here for regular maintenance on three occasions. Each time, they have been courteous and prompt. The place is immaculate, they have a nice lounge, and their (fee) shuttle driver is a doll and will drop you off anywhere. It's a pleasure bringing my car here for servie. more

5 star treatment 8/27/2010

From the time you arrive until the time your car is completed you're treated like a guest in a 5 star resort. Each employee checks to make sure your every need is taken care of. The shuttle service is great, the waiting area outstanding and the quality of service is the best I've experienced. more

Really Good Expereince 8/24/2010

I had a really good experience with this dealership, with Craig Henionen in particular. I found Craig pleasant, informative, confident but not pushy (really important to me). He thought, but did not guarantee, that he could get me a package 2 prius in about 2 months (other dealerships told me anyone who said that was lying), and he did. (I would have loved a base model, and no waiting list, but that's not the dealership or the saleman's fault.) There's really no wiggle room for price on a Prius so I can't comment there, although I thought I was getting the all weather mats for free and ended up paying for them. (But I didn't bring this up since the bank check I brought already had that in it so it didn't seem worth it.) Craig was great about getting me the car, the registration (with just the plates, I didn't know I needed to bring the old registration), orientating me to the car, etc. in a few hours/on one day, no return trips required. I would recommend him, particularly if you are interested in a prius - he's been selling them since they first came out and so is both knowledgeable and connected. more

Really Pleased 8/19/2010

Just bought a Prius there and had an awesome experience. They told us it would take 2-3 months before getting the Prius but it came in only a few weeks. They were really flexible with us, because we had to sell my old car, and they held it for us for a few weeks.The salesperson, Mark, was really nice. He even came by my house to get me to sign the paperwork because getting from Newton to Watertown without a car takes over 45 minutes (!!!) by bus...thanks, MBTA!!! We were really pleased and we love our new car. Sounds hit or miss in terms of salespeople there, so if you go, ask for Mark. He's cool more

Fantastic 8/18/2010

When shopping for a hybrid in Sep 09, we came here first. We couldn't get a salesperson to help us at all, so we walked out. After being put off by another dealer, we came back for one more try.Walking in with our scraggy gym clothes, a salesperson ( Alex) jumped up and attended to us right away. He showed us a Prius, took us for a ride and offered book value on our 9 year old Saturn. Since Priuses were at a premium then, no chance of deals, but we expected that.No gimmicks or sleazy tactics, just honest answers.This person really went out of his way to assist and find us a Prius.I recommend getting the base model if you don't need all the gadgets then have them install heated leather seats for $1500. Well worth the money, especially in Boston winters.Only problem I had, and I have faced this with other dealers, he would not take off the $200 floor mats. Its ridiculous, you pay $23 - $27K for a car and the dealers want to stick you with overpriced floor mats. You can purchase better aftermarket ones.When I finally received my Prius, it had an extra and useless $70 exterior option, so that made up for half the floor mats.If I decide to purchase another Toyota (if I survive the gas and brake recalls), I will definitely come here first. Their service employees are very nice and friendly, they offer a local shuttle and their waiting room is fantastic. more
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Additional information

  • Hours:

    Sun 11:30am-5pm, Mon-Thu 8:30am-8pm, Fri-Sat 8:30am-6pm
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