First they lost one of my husband's shirts and it was very difficult to get anything back from them. We gave them another chance and this time they completely ruined a very expensive Miu Miu shirt. It was clear that they ironed it way too hot: they pressed too hard that it got discolored especially in the back, in correspondence of the opening buttons from the front. Also discolored at the collar and around armpits.
They didn’t want to take any responsibility and blamed it on the fabricator. The shirt was almost new but had been already washed a few times before, even from them, with no problem. They just left a note on the shirt, didn’t want to offer anything to us, even made us paying for washing the ruined shirt (we pre-paid to get it delivered).
They were always unavailable on the phone, and when we finally spoke with one of the owner he showed a terrible attitude, even when we threatened him to not come back anymore or, worst, we told them we would file a complaint to the city. Obviously we couldn’t bring it back to the store, because it wasn’t their fault.
Pros: Bad service & terrible attitude! at 330 West 58th Street NY
Cons: They lose and ruin clothes