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Tourneau Inc - 3 Reviews - 500 Madison Ave, New York, NY - Jewelry Reviews - Phone (212) 758-6098

Tourneau Inc

500 Madison Ave
New York, NY 10022
(212) 758-6098
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All reviews seem negative


just extremely rude and unprofessional. If you ask a question they snap at you. Very condescending, they hardly have a selection.\r \r Would not advise anyone to go in there. ...

Very Rude they cant be bothered with questions 2/23/2011

just extremely rude and unprofessional. If you ask a question they snap at you. Very condescending, they hardly have a selection.\r \r Would not advise anyone to go in there. would not go back.\r \r would give a negative star if I could, they dont deserve one. more

Worst Customer Service! 2/7/2011

Absolutely the WORST customer service I've ever received!!! Brought my watch into the Madison Ave location to get the battery replaced. Since this is the place where my boyfriend spent $1700 on the watch for me, I figured they'd have a higher standard in service, especially since it was bought from them. WRONG! Every single one of the associates in the store had mean and miserable attitudes and paid no attention to the customers! I dropped off the watch during lunchtime and went back afterwork to pick it up. Stood there for about 10 minutes with no help (even though the store was empty as they were getting ready to close for the evening). Finally a guy gave me back the watch...but it had many scratches on the chrome! I brought this up to him and he stated that it was like that when i came in. OK fine, i let that one go since i did not have evidence of this. BUT, the watch was filthy dirty with greasy fingerprints all over the metal pieces as well! I asked the guy if he could at least use a cloth to wipe it clean. He took it to the back but was hesitant about doing it. I handed him my credit card for the battery, and stood there for 20 minutes waiting!!!! He never came back after taking my credit card! I also witnessed the manager bad-mouthing all the employees in a very unprofessional manner while i waited. Finally, I asked one of the many sales ladies, who paid no attention to me, if she could find out why my credit card was taking so long...and she ignored me!!! i waited a few minutes to let her finish what she was doing, and again, asked politely if she knows where my credit card is. She asked who had helped me because she clearly did NOT want to help me. Scowled at me and finally turned around to the table behind her where my credit card has been sitting for the past 20 minutes. I signed and left...never to return to this store again! The sales associates were very unprofessional and not at all pleasant. I never once got a thank you or an apology for the dirty watch, or for making me wait so long. more

Worst Service Ever 5/30/2008

Dropped vintage Ladies Omaga watch for service & repair the second week of Oct 2007 and to date May 30th 2008 still have no watch. Told would be ready end of Feb on my first call to them-then I had to call again when Feb came & went with still no watch-told March 31st MAX-date came & went still no watch-I had to call again April 17th told two more weeks and that THEY would call-do I need to say it again-no watch AND no call. Called on May 7th and given same story of two more weeks and assured that I would be called on May 23rd as the watch would be delivered to Tourneau on said date- Well it's the 30th and no one called me again. Let me also mention how unbelievably RUDE they are to clients - Yes I do expect more from a company like Tourneau- you should when they charge just about $600.00 to service a watch! I have asked that my watch be returned at once and we'll see how long that take! more
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  • Vintage and contemporary watches including brand-names like Citizen, Rolex and Patek Philippe, and house brands. Certified pre-owned program plus factory-authorized repair.

  • 6/24/2008 Provided by Citysearch

Additional information

  • Neighborhoods:

    Midtown, Midtown Center