I've used Touch of Class for a few years and have taken over 30 items to them for repair or altering. They do have foreign accents and can be a little tough to understand at times but they are all very nice. If you take the time to communicate with them clearly and try the clothes on for them to show what exactly it is you are needing they will come through for you every time. They do a lot of work in East Memphis and stay busy all year long. Expect a 2-3 week turnaround. It's worth the time and money to have your items the way you want them.