Fraud and forgery committed by this company, please read.
1/15/2010 I signed up for a month to month commitment of $48 per month at the Brea location. On 4/6/2010 I called to cancel my account. The woman said it wouldn't be a problem, come in and fill out a form. On 4/7/2010 my husband went in to cancel the account as it was his credit card on the account. They told him that he could not cancel the account because we were locked into a 12 month agreement. My husband told them absolutely not, we never agreed to that, and they said they would contact ""corporate"" regarding the matter. On 4/8/2010 we received a letter in the mail from ""corporate"" stating it could not be canceled and they attached a copy of the contract which was nothing like what we had signed. We had kept our customer copy of the contract which is a yellow sheet as well as the credit card receipt still stapled to it. On our contract, it clearly states that it is a month to month commitment and we can cancel at any time. My husband, myself, and a witness went in on 4/8/2010 to confront Total Woman Gym & Day Spa with our contract. The operations manager was polite and took a copy of our contract and compared it with theirs. She noted that there were obvious discrepancies with the contract. The customer copy was the top paper which is yellow and their company keeps the other two which were on the bottom. It's clear that someone has gone back and added as well as marked off areas in which we did not agree to after the fact. I also asked about an area where there are initials required, I questioned whether the person who signed me up was supposed to initial there. She stated that no, those were supposed to be my initials which they are not. The operations manager said she would talk to ""corporate"" about this matter and get back to both my husband and myself. On 4/9/2010 I called the main number on Total Woman Gym and Day Spa in the hopes that the number was the main office or ""corporate"". Instead, it was the Placentia, CA location but I explained what was happening and they were trying to be helpful. I spoke to a woman there and thoroughly read through my entire contract as well as the fraudulent copy. She agreed that something definitely was not right and that it does sound like information was added after the fact. She also said that I needed to speak to the manager at Brea Total Woman Gym & Day Spa, not an operations manager. I called the Brea location and spoke to an Annett which is the manager and who was very rude. Her explanation is that our copy wasn't completely filled out and that she trusts the integrity of her employees, in other words saying that no one added to the contract after the fact. Despite the manager saying this, it does not explain why someone marked off the 12 month agreement, signed it, dated it, marked off all boxes pertaining to the 12 month agreement, added a start and end date, etc. The manager proceeded to say that they will cancel my account, have spoke to ""corporate"" and everything is handled after I told her I had contacted the police.
Thank goodness we kept our copy. This is against the law and it's called fraud and forgery. I'm sure they've done it before and will do it again in the name of a commission. I hope people will find this review and think twice or at least keep all records. This company is out for your money, not for your health. I was fooled by it's upscale interior and pleasant employees. They have tried to sweep this under their rug and I question if a ""corporate"" even exists. They illegally signed my initials and made a fraudulent copy of the contract in order to lock me into an agreement I never made so I would have to keep paying them, complete asinine. I'd like them to tell my children why they lied and tried to steal $400 from our family. PLEASE beware!
Update 4/10/2010- There is now an investigation opened with the Brea Police Department on Total Woman Gym & Day Spa in Brea.
more