The people here are not just animal people, they are also people people. I personally know the founder and previous owner, and the current owner loves my dog after doing three surgeries on him for various swallowed objects. The doctors are usually good, and though they have a small facility they manage nicely and treat the animals very well. They are mostly a cat and dog type of place, not so much exotic animals. We have been taking our animals here for years and continue to recommend it to all our fellow pet owners.