The initial meeting with Otto was perfect, we discussed exactly in detail what I wanted to have down to my back patio/garden area. When I confirmed with Otto the day before service I told him I couldnt be home but my neighbor would be here to let his crew in & pay them. When I got home to find they only did approx. 1/4 of the job we originally discussed & HAD BEEN PAID I called Otto immediately and received a completly different attitude than our first meeting, he was very nasty & basically dismissed my concerns & hung up! In the end, I am left with dead hedges from them cutting them too much, they removed some tree limbs & took a power trimmer to the Ivy to make a straight edge at where the bed & patio meet and also let the garbage bags for me & my neighbor to clean up! I finally had to have another company come in & pay them to do what Tortorella was paid to do but didnt follow through with his end & will also have to replace my hedges that have been growing for the past 7 years! Very disappointed in the service & experience, NEVER USE THIS COMPANY!