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Top Shop Auto Repair

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177 S Patterson Ave
Santa Barbara, CA 93111

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(805) 965-6554
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Main categories:

Auto Repair & Service

Related categories:

Automotive

Reviews
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Best

I thought all of the employees there were absolutely wonderful! I was really nervous because it was my first time taking my car in on my own. But I had no problems what so ever an...

Worst

Like all of the other reviewers here my family and I have received great customer service and high quality work from Top Shop Automotive. However, I recently went there to have a...

Absolutely wonderful 11/7/2011

I thought all of the employees there were absolutely wonderful! I was really nervous because it was my first time taking my car in on my own. But I had no problems what so ever and felt very comfortable and taken care of. I will definitely be going back if I have any future car issues! more

Truly care 11/7/2011

You can't go wrong bringing you car here and are in GREAT hands. Customer service is top of the line and so is the work done on the car. I always know that my car is getting the best care. more

Very pleased 10/27/2011

I was very pleased with the friendly, knowledgeable people and also with the promptness in scheduling my repair. I felt that my car was in ""Good Hands"". more

Highly recommended car repair 7/12/2011

Very fast and efficient. Fair prices. Even lent a complementary loaner car while my car was being fixed. Highly recommended FOR ANYONE. more

Best shop ever 7/8/2011

By far, this is the best shop ever. Friendly, know us by name, helpful, knows our cars' history, they check things out without asking, fair prices, always have time for our cars' needs. What can we say? They ROCK!!! more

Wonderful customer service 5/17/2011

Top Shop always does excellent work. I love that they keep you advised of potential work that will need to be done but not immediately but only when necessary. Wonderful customer service. As a regular customer, they fit us in if our car needs immediate attention. more

Offer drop box 4/6/2011

They're great always quick, friendly, very helpful. Offer drop box if you're too early which is convenient, you get your car back with a sweet treat more

Always very satisfied 3/11/2011

If you have a problem with your car's engine, this is the place to go! I've been a customer for years...always very satisfied with the work completed. more

Sense of urgency 2/25/2011

I would tell them there is a sense of urgency to get you back on track and the labor is fair as well as the trouble shooting to inform you of any future problems. more

Willie is trustworthy, straight-up and honest 2/18/2011

i am always pleased with the work and customer service i receive at Top Shop. Willie is trustworthy, straight-up and honest. He makes sure i do not pay for work i do not need. Mark (master mechanic) diagnoses and always takes care of my van's issues. i have recently moved to the bay area and i still drive down to get my van taken care of by top shop. more

The finest auto repair shop 2/14/2011

Top Shop is, quite simply, the finest auto repair shop I have ever been to - and I have been to A Lot! Mark and Willy are crackerjack mechanics who possess a ton of knowledge about my Vanagon, plus they are great guys. Their prices are reasonable, and my car is ALWAYS ready when they say it will be. I have NEVER had to bring my car back to have something redone. Having a bowl of Hershey's Kisses to eat is icing on the cake. more

Great customer service experience 2/7/2011

I was quoted one price before the service was preformed, yet when I went to pick up my car I was asked to pay $50 above the original quote. No one had called to tell me of this change which made me feel like I was being taken advantage of. However, when I asked why I hadn't been told of the increased cost, Willie corrected my bill and gave me a $50 discount even though that promotion had ended days earlier. It was a great customer service experience!!! more

Too much business to care anymore...... 1/31/2011

Like all of the other reviewers here my family and I have received great customer service and high quality work from Top Shop Automotive. However, I recently went there to have a fuel injector o-ring replaced and received terrible service from start to finish. I was told that the o-rings only come with new fuel injectors and was quoted $180 to replace 1 fuel injector and $380 to replace all 4 fuel injectors. I requested that one fuel injector be replaced (I only wanted one o-ring replaced). When the work was completed I went in to pay the bill for one fuel injector and they charged me $373.12. After an argument in which the desk employee shrugged everything off and said ""it's $373.12."" I would never have agreed to the work if I had known that it would cost $373.12. I told them this and they did not care. I needed my car and had no choice but to pay for the work. At this point I went home and inspected my bill and realized that they had the wrong model year for my car and the previous owner's name still on it. I checked my car to make sure that they had installed the proper injector for my car (injector electrical plugs are different colors) when I noticed that one of the gaskets was not seated properly. I went in to the shop and was told that they had appointments for Monday that needed to be completed before they could get to my car; I was a (previous) Friday appointment that was not completed properly. There was no urgency; no ""we'll fix that right away;"" only ""we'll get to it when we get to it."" At this point I (finally) met an actual mechanic. Their attitude was that of ""we’ll get that fixed, but we have a lot of appointments to get through today. Fuel injector replacement is a lot more expensive than $180; nobody would do an injector replacement for $180."" If I knew what the cost would be I wouldn’t need a quote now would I? Finally, after chewing out the mechanic; he finally agreed to get the car in and ""look at it."" The gasket was reseated and I was given a half-hearted apology and a $40 gift card to Top Shop Automotive that I will never use. Misquoted price aside, what should have happened: 1) ""We're extremely sorry that the work was not completed properly. We'll get you in and take a look at that ASAP."" 2) ""We're very sorry that the work was not completed properly; let me give you a $40 partial-refund for the inconvenience."" more

I requested to be towed 100 miles 1/24/2011

I would (and have) highly recommend Top Shop. Everyone is extremely friendly and explains what needs to be done in a way that's easy to understand. They do NOT 'oversell' but are very honest with what needs to be done. I know that my cars run as well as they do because of the work done here. I requested to be towed 100 miles back to Top Shop because I trust their service. more

Willie is fully trust worthy 1/16/2011

The best part about the shop is dealing with Willie. He is fully trust worthy, personable and sincerely invested in being helpful. more

Very impressed 1/12/2011

Very impressed with quick service and no add on repairs. more

Great to work with 1/3/2011

The staff is great to work with, honest & I trust their prices. The only time I don't use Top Shop is when they don't offer a service that I need or I need something that I don't have time to schedule or it is on a Saturday and I can't wait. more

Great customer service 12/27/2010

I would say you guys are great and to take the vehicle there. more

customer preferred parts are greatly appreciated 12/22/2010

Everyone @ TopShop is listening and allows for the customer to explain what is wanted. Installation of customer preferred parts is greatly appreciated!! more

Extremely happy 12/15/2010

I have been happy with the service I have received there. more
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  • Hours: Monday - Friday 7:30am - 5:00pm After Hours Drop Off Box Available! We are closed holidays
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