This summer, Tony started a major project of removing the old sidewalk and porches of our six-unit townhouses, and replacing everything. Tony's quote for the work was less than half of what we had gotten from other contractors, so we expected a finished job that would be serviceable, if not beautiful.
After a quick start of breaking up the old sidewalk, his crew put in the concrete pads for the new porches. After that , things went downhill: Tony's elderly parents ( down in Florida ) were beaten during a home invasion, and both were hospitalized. Tony went down to care for them, a stay that ended lasting a couple of months. After his mother's death, Tony brought his dad back to Chicago to care for him, and was further involved in selling the home he had bought for them.
Once he got family matters settled, his crew got back to work, and put in the beautiful paver walk, and the really handsome porches that far exceeded what we expected. The delay was annoying and unsettling, and some of our owners got very angry. I trusted that Tony would do the right thing, and he did.
My only criticism would have to be not keeping in touch with us, but given what he was going through personally, I understand how that could happen. And he came through for us in the end!
Pros: Service above and beyond expectations
Cons: Staying in touch