We worked with Tom's Floor Store on a bunch of flooring recently. I really enjoyed working with the people there. Lisa, who did the original estimate, was great and so was Julie. The only problem was that the original estimate was not totally accurate. Lisa's father, the owner, came out for a second look and realized it would be more expensive than we expected, but it wasn't until the technician came out and started working that we realized how long it would take and how much more it would cost.
The problem was the vinyl was installed on top of an uneven surface of rock, so he had to sand it down to make it smooth in order to install the vinyl. Maybe there was a breakdown in communication, but I don't think it was anyone's fault. It was about $600 extra in the end, even though they said it might cost an extra thousand dollars, so they did a good job working efficiently, but it was still $600 we hadn't figured in when we compared estimates with other flooring stores so I wish we had known that before the technician was there and we had no choice in the matter.
Putting aside the pricing mix-up, we are really happy with the finished product. The look is very good. They had to join together two different products and the did a good job with that. The vinyl butted against a rug on one side and laminate flooring on another and they pulled it off well.
The carpeting in bedroom is great. We are happy with the results.