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Tomikawa Sushi Bar Restaurant - 17 Reviews - 14191 Jeffrey Rd, Irvine, CA 92620-3404, Irvine, CA - Restaurants Reviews - Phone (949) 786-9888

Tomikawa Sushi Bar Restaurant

14191 Jeffrey Rd, Irvine, CA 92620-3404
Irvine, CA 92620
(949) 786-9888
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Tomikawa Sushi Bar Restaurant - Irvine, CA
Tomikawa Sushi Bar Restaurant - Irvine, CA


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First off, the sushi here is without a doubt the absolute BEST sushi I have ever had. I have gone to other places and nowhere seems to match up even remotely. However, unless you ...


Sushi was terrible, but not as bad as Koki's. Still bad. I ordered the Albacore salad and the the fish was terribly cut. The dressing was too over-powering to enjoy. The Albac...

Pathetic Customer Service 8/6/2010

This place has the worst customer service I have ever seen. The wait staff act like drones and do nothing to make you feel welcome. The manager is an arrogant jerk and is totally inflexible. He has a rule that you can't order a two item combo with the same item for both choices. I have eaten here 4 times and have had to plead with the wait staff to ""bend"" this ridiculous each time. THE LAST STRAW WAS ACTUALLY BEING LECTURED BY THE MANAGER about how if he bent the rules for me he would have to do it for everyone. Simple solution. Don't make up pointless rules about ordering. It costs a lot more in the long run to lose a customer for good than to give someone 2 orders of teriyaki steak in their 2 item combo. I WILL NEVER EAT HERE AGAIN! Also, the spicy tuna is almost as bad as the service. Enjoy. more

Worst service ever 6/15/2009

If I could give this place zero stars, I totally would. We had a party of 7 and they decided to charge us 30% gratuity. Are you effin' kidding me? I'm happy to pay 15-18% (the server, Nina, was very nice and sweet) but 30% is a little presumptutious no? When we pointed out the unethical addition to our bill to the girl at the front desk, ""Machele"", she got very rude and said, ""well it's not my business."" Little girl, if you work there and you want to keep customers happy and coming back, you better make it your damn business. Some other guy (Shawn?) came over and tried to tell me that this was for a room charge. I informed him that no one had told us there was a $25 room charge AND we did not even request a room! He then started yelling and saying, ""Is this illegal?"" WTF? Pros: NOTHING Cons: Rude unprofessional thuggish hostess more

Will NEVER go there again!!! 1/24/2009

Manager was VERY RUDE. Be careful if you're using a coupon! He didn't honor the coupon on the bill and tried to convince us he did. He argued with us while standing at the cash register and punched in random numbers on his calculator. When he finally realized his mistake, he didn't apologize and just shoved us the bill. He made no eye contact and ignored us when we gave him money for the meal. The waiters/waitresses were nice but the manager was unbelievably rude and makes the restaurant not worth going to. Would give 0 stars if I had the option. more

worst service ever 1/15/2009

Pros: no wait, very empty. Cons: service more

Tomikiawa Irvine, Worst Japanese Restaurant Ever... 11/8/2008

Worst Ever !!! Don't know why they are still in business. Check this out! Had a coupon for ""Buy one combo platter get one free"" only good between 3:00pm to 6:00pm. We sat down at 5:55pm, the hostess said they would honor the coupon. We waited 5 minutes for a server. Now we are over the 6:00pm deadline. So guess what, they denied it. Good thing I had him check with the manager. So we got up and left. more

Worst Japanese Ever! 7/28/2008

I did not try Tomikawa since its opening due to lousy review of its service and food quality from my associates, although it is located within a walking distance from my house in North Irvine. Unfortunately I was lured by a ""25% discount coupon and decided to give a try today. What a freaking mistake! Pros: Easy parking Cons: Bad service, lousy food and deceptive pricing more

I do not intend on going there again. 6/4/2008

My wife and I like to have Japanese food about once a week and we decided to try Tomikawa yesterday. In short, I am still upset at the experience that I am taking the time to write this review. The menu is overpriced for the food and the service. The service is the worst I have ever experienced and the young manager is unprofessional and argumentative. I think he is the owner's son, but that should not give him the right to be rude. Sushi was not very fresh and the udon soup was near cold. We witnessed SEVERAL other tables arguing with the waitress about the misplaced order and the establishment (the manager)was arguing back to the customers; it was quite a sight but disruptive to our dinner. Furthermore, the restrooms were filthy. I do not intend on going there again. Pros: Not much here Cons: Unprofessional service, sushi is not fresh, overpriced. more

Worst service and rude manager 5/28/2008

The manager is really extremely rude. He has an attitude and seems like he thinks hes the best. However, the chubby fat man was really rude and the sushi was not as good as people say it is. Last time I ate sushi that was like old. This place is not recommended to anyone especially thoses who hate poor service. If i could give no stars i would give none. Too bad. Pros: Nothing Cons: Rude manager, service is terrible. more

mockery of a restaurant! 5/14/2008

poor service and food: Forget getting refills for water. Treat it as a place where you have to grab the servers for every little need including taking your order, asking for the check, and boxing the food yourself to take home. more

Avoid Like a Plague!!! I want my money back!!! 4/7/2008

OMG, should never have gone to this place!! The waitresses are witches from hell!!! Don't expect ANY services and with no customer in sight ( I wonder why), it will still take 30 minutes for you to get your food at the sushi bar. Further, you will get a bill that is larger than you actuall ate (hoping I don't catch the extra phantom charges? go cheat somebody else!!). WORST PLACE IN IRVINE TO EAT and I haven't even started on the quality of food yet!!! Softshell crab sushi? Where is the crab? All we got were fried flour wrapped in more fried flour. Allergic to certain items? ""WE DON'T MAKE EXCEPTIONS FOR ANYONE!!"", yeah, that's the response you will get from the Biatches who cares less if you'll ever get your water. more

great food, bad manager 3/26/2008

I used to go there a lot because the foods were great, but when I went last week, their head sushi chef was transferred and the manager was very rude. The manager didn't do any work, and the waitresses were not very professional. Sushi was still good, but they need to fire the current manager and bring back the old crew back. Pros: taste, parking Cons: rude manager more

awesome food HORRIFIC service 8/24/2007

First off, the sushi here is without a doubt the absolute BEST sushi I have ever had. I have gone to other places and nowhere seems to match up even remotely. However, unless you plan on sitting at the sushi bar, expect your service to be very slow and not to get the perks that other sushi go-ers (by this I mean Asians) get such as soy beans. The first few times I went I sat at a table I saw everyone else BUT me get soy beans and when I finally asked for some they charged me for them. You are supposed to get them for free and pay for additional orders. Through observation I noticed that while I was waiting and waiting for service like water refills and additional orders while all the other Asians around me were getting grade A service. Pros: best sushi in town! sushi chefs are polite and very professional. SIT AT THE SUSHI BAR! Cons: table side waiters don't speak good english and then blame you for their misunderstandings. more

Underwhelming Japanese Food 6/18/2007

Since I seem to try a new japanese restaurant each time I come home, this place was next on the list. The... more

Underwhelming Japanese Food 6/18/2007

Timmy Provided by Partner
Since I seem to try a new japanese restaurant each time I come home, this place was next on the list. The atmosphere was decent, the normal japanes... more

Best sushi rolls, no reservations on weekend, Good customer service~ 1/12/2007

Best place to enjoy fusion style sushi! rolls were great~ i love all the rolls i tried so far! I went there with my friend and he loves this place. I go there at least 2 3 times a week! Pros: parking, quiet, service, food, value Cons: sometimes lunch gets too crowded more

Poor Service 9/21/2006

Sushi was terrible, but not as bad as Koki's. Still bad. I ordered the Albacore salad and the the fish was terribly cut. The dressing was too over-powering to enjoy. The Albacore still had some of it's skin on it and the bones as well! The rolls fell apart very easily telling me that the sushi chefs were rather inexperienced or needed more training. Waiters and Waitresses were attentive, but felt somewhat rushed. Pros: parking, prompt seating more

Good Sushi 11/14/2005

This place is right there with Taiko and Koto as far as quality goes, but value is key. Nice portions and beautiful presentation. more
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