If I could give this place zero stars, I totally would. We had a party of 7 and they decided to charge us 30% gratuity. Are you effin' kidding me? I'm happy to pay 15-18% (the server, Nina, was very nice and sweet) but 30% is a little presumptutious no? When we pointed out the unethical addition to our bill to the girl at the front desk, ""Machele"", she got very rude and said, ""well it's not my business."" Little girl, if you work there and you want to keep customers happy and coming back, you better make it your damn business. Some other guy (Shawn?) came over and tried to tell me that this was for a room charge. I informed him that no one had told us there was a $25 room charge AND we did not even request a room! He then started yelling and saying, ""Is this illegal?"" WTF?
Cons: Rude unprofessional thuggish hostess