Tomball Dodge had my vehicle for seven weeks for an oil change, damaged the vehicle, and when I escalated to their GM he said that they identified employees that were going above and beyond to provide excellent customer service and that is why they held my vehicle for seven weeks. Their service department had promised to repair the damage that they did, and did not, and somehow this was employees "going the extra mile". I should have driven a few more mile and went to a different dealer ship if this is how they go the extra mile.
"Going the extra mile" to provide customer service has to be one of the dumbest statements I've ever heard. They didn't return phone calls, they didn't provide status updates, they didn't deliver a repaired vehicle five times when they promised, and somehow they're trying to spin this into an excellent customer service. This is the epitome of disconnected management. They obviously have absolutely no idea what taking accountability for their own mistakes is.They are either trying to hide or cover up their mistakes with political spin and talk, or are so disconnected that they can't tell when they have really abused their own customers. My wife and I have purchased and leased at least eight vehicles from this auto group, and this denial of the damage they did to our vehicle is the thanks we get for being a loyal customer.
How many of you would think you're getting excellent customer service when you bring your vehicle in for an oil change and don't get it back for seven weeks, and then have to take it to another shop to repair damage that was done while it was in for an oil change?