Tom Williams Lexus

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1001 Tom Williams Way
Birmingham, AL 35210

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(205) 252-5000
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Car Dealers

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Automotive

Reviews
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Best

Contrary to past experience that buying a car was unpleasant - my Lexus purchase was a very good experience.

Worst

All reviews seem positive


Editorial review from Citysearch 2/25/2014

I had Ron as my service advisor and he was absolutely perfect!! He was so nice and caring and super friendly!! I will recommend him to everyone I know that has to come there. Thank you Ron!! more

Editorial review from Citysearch 1/3/2014

Excellent service and attention to detail!\r more

Editorial review from Citysearch 12/11/2013

Excellent service as always\r more

Editorial review from Citysearch 12/5/2013

great service advisor! more




Editorial review from Citysearch 11/7/2013

excellent service always more

Editorial review from Citysearch 10/22/2013

We love our treat at your dealership more

Editorial review from Citysearch 9/28/2013

This was the absolute worst car buying experience I've ever had! I called about a used car they had listed online. The car was available so we drove 1 hr & 1/2 to the dealership on a Friday night. After test driving the car, we loved the car and went in to sign all paperwork. We were already pre-approved so the time on paperwork should've been minimal. The salesperson, Mr. Gary Mugnier, came back to me after the paperwork was signed and told me that after speaking with my finance company, they were going to require me to pay the taxes to my county first (I live out of state) and then I could take ownership of the car! This made no sense to me! But then was told that if I financed through their dealership, no problems! After waiting around for another hour or so and by this time it was late, he explained they were going to have to call in some favors Saturday am to get the deal worked (again I was already pre-approved). He also assured me the car would be put around back, not to be sold and he would personally drive the car to me. I called my finance company Saturday a.m. only to find out no one had called them from the dealership Friday night! I was to receive a phone call from him that morning, but never heard from him. After leaving a message for him, he finally returned my call around 2 p.m. and said they were still trying to get through all the requirements. I already had been lied to numerous times at this point by Mr. Mugnier and also one of the Managers. I had little faith in them, but really wanted the car. I called and asked for a Manager because I had a bad feeling about the whole deal and it was confirmed that they sold the car first thing Saturday morning! Instead of being honest with me, Mr. Mugnier lied to me all the while the car was sold! Even after demanding to speak to the General Manager, I was left feeling that they could care less that I had been treated so poorly! I would NEVER recommend this dealership to anyone! My reason for writing this review is hopefully to keep another consumer from being treated this way in the future by Tom Williams Lexus! more

Editorial review from Citysearch 8/8/2013

GREAT SERVICE, GREAT PEOPLE!! more

Editorial review from Citysearch 8/1/2013

Charlotte Haynes in the Birmingham, AL is the best advisor. She has a pleasant smile on her face all the time and kind words to say each visit. It is truly because of her that I continue to service my car at Tom Williams Lexus. more

Editorial review from Citysearch 7/25/2013

I had an extremely positive experience working with Bernard Remke. My new Lexus was in perfect condition and Bernard did an awsome job going over all the features in detail. Excellent service and exceeded expectations. more

Editorial review from Citysearch 7/18/2013

Sharon was a delight. Felt good to be back in her wonderful hands and the greatest service department at Tom Williams Lexus.\r New tires, brakes, timing belt, major maint, fluids, etc. My 2005 ls430 feels and runs just like the day I bought it. Thanks to all and especially Sharron for coordinating. more

Editorial review from Citysearch 7/8/2013

Thanks to everyone for making my service experience effecient and I can say I am more than satisfied with the whole experience. more

Editorial review from Citysearch 6/27/2013

Tom Zeck did a great job. I am a repeat customer. more

Editorial review from Citysearch 6/20/2013

Service was excellent as always from the time I drive in the polite young men waiting to take the car to my wonder service manager Charlotte Haynes to mechanics. Thank you more

Editorial review from Citysearch 6/13/2013

I've been doing business at Tom Williams Lexus a long time now. They have never let me down. Great staff... Service here has been excellent. I love the free car washes and the coffee bar here is outstanding. Nice friendly environment. I have found the prices on service (and even on my purchase) to be comparable, especially since these guys are ""factory"" trained"". more

Editorial review from Citysearch 6/6/2013

Bill Cowan, my service consultant at Tom Williams Lexus, and all other staff members with whom I have had contact, have been friendly, helpful, efficient, and thorough. My entire experience with Tom Williams Lexus, beginning with Robert Cunningham, has been excellent. more
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Additional information
  • Hours: Mon. - Fri. 8:30am - 7pm;Sat. 9am - 6pm;Sun. CLOSED
  • Payments: Visa, Discover, Master Card
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