I went here based on high recommendations from friends and reviews. I wish I hadn't. The experience was a disaster from the get-go. I went for lunch and the place was obviously understaffed to handle the lunch crowd. The 'host' also served as bus boy and waiter, and he was a raily, greasy-looking kid who acted as if he'd rather be anywhere else than at work. After the initial order, which took a while to give, he never came by to ask how the food was or if I wanted anything else. The Japanese paper screens were flecked with old food and soy sauce. There was a large hole in the ceiling above my table. The music was too loud and inappropriate. It took two people and 20 minutes to clear off the table next to us. They didn't sweep under that table, and there were chopstick wrappers and other filth left for the next diners to step on. There was only one guy making the sushi. I have never seen less than two (especially at peak dining hours). He looked overworked and not too happy to be there. It took half an hour for my soup and salad to arrive, and that was after I had to ask the second waiter about it. The second waiter said, ""Oh, he must have forgotten."" (Great.) The miso soup was dull and after a sip or two I gave up. The little cup to hold the soy sauce was dirty underneath. I wonder if they have a dedicated dishwasher back in the kitchen? The sushi was pretty good, not the best I have ever had but it kind of made up for the bad service and dirty surroundings. At least it was fresh and the portions generous. My advice to this place would be to clean the place up, fix the dirty and broken fixtures, hire better staff, and make the theme more Asian (get rid of the bad pop music) and make customer service a priority rather than an afterthought. I'm not going back - there are better sushi places in town that do it correctly.
Pros: Sushi was pretty good
Cons: Dirty dining area; lackluster service.