Being a previous employee of Tokyo Bowl, I can assure you sushilover93 is not anyone affiliated with Tokyo Bowl. Could be a customer, who knows? The outlook on the service is this. There are usually 3 to 4 servers (at most) working the 1.. 2.. up to around 30 tables in that small room. Our job is to walk around the tables looking for drinks that need a refill, listening for customers in need of service, and getting food to the tables when we hear the bells ringing. We also bus and prep tables for other customers waiting to be seated. The problems I am hearing about seem to be coming from people with little patience.
When you go to Tokyo Bowl, be prepared to relax, and enjoy the company you are with. If you are alone, go to the sushi bar and talk to the sushi chefs, including the owner, Jay. They are all friendly, and will help you out if its not extremely busy. The regulars (who are a big majority of the customers) all seem to love all the aspects of Tokyo Bowl, otherwise why would they keep coming? It seems that impatient people are the ones with the problems. Thinking you should have 1 person waiting on you hand and foot during you're whole time there is a little absurd, seeing that there's a pretty small staff. Take it easy, enjoy the food, speak up if you have any problems, and leave when you're done so the next customers can enjoy Tokyo Bowl.
This place is my favorite Asian restaurant, and as long as they're in business, I will be a customer.
P.S. I was not the waiter who spilt the soups, I don't know who was. Sounds like Mr. Chen should've spoken up, and he could've gotten his meal for free, or at least a free Tokyo Bowl shirt to change into. Next time something bad like that happens, I'd suggest talking to the cashier, or Jay and Sherri.